"Sorry, your device list failed to load. Please try again later."

Question

Suddenly received -&nbsp;"Sorry, your device list failed to load. Please try again later." - can't find the resolution in the community - any help?

JWS9518 · Answer

There was a recent update of the Orbi app the last couple of days...try updating that if you have not already.&nbsp; If that doesn't work, I would close the app and then clear the cache of the Orbi app and see of that helps.

cargal · Answer

Thanks for the suggestion, but that did not work .... i got the following error when trying to check for firmware update...."There was a problem checking firmware update"&nbsp;

JWS9518 · Answer

Try uninstalling the app completely, rebooting your phone and then reinstall the app through the Android/Apple app store.&nbsp; Then re-login into the app after installing again and see if that helps.

JWS9518 · Answer

If that fails, try rebooting your Orbi network by unplugging everything for 30 seconds.&nbsp; &nbsp;&nbsp;And as a last resort, you could also do a hard reset and see if that straightens things out.&nbsp; &nbsp;Plus, make sure your Orbi has the latest firmware.

CrimpOn · Answer

cargal&nbsp;wrote:
Suddenly received -&nbsp;"Sorry, your device list failed to load. Please try again later." - can't find the resolution in the community - any help?

The Orbi 'app' often shows two methods of communicating with the Orbi router:

Anywhere Access
Local Access

How is the device running the Orbi app connected to the Orbi (Anywhere or Local)?

Forum Discussion

"Sorry, your device list failed to load. Please try again later."

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