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Forum Discussion
axe11000 Device connection issues
hello all. First timer here. I have the orbi axe 11000 with the router and 2 satellites connected. I have a pc and a PlayStation that have connection issues. It seems to be switching between a further away satellite and the router. The orbi app currently says it’s not connected but the settings on the ps4 say the signal is 100% and connected to the 5ghz network. The app also show no IP address I also have been having some smart home devices having difficulty. I’m an apple HomeKit user so everything has to be on the same network for it to work properly. I have noticed I have to turn off the 5ghz add the device then reconnect the 5ghz network. Firmware is 6.0.3.68.
9 Replies
i was facing the same!! seems like you are having a same issue!! Toys R Us Credit Card
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
Dtm316 wrote:
hello all. First timer here. I have the orbi axe 11000 with the router and 2 satellites connected. I have a pc and a PlayStation that have connection issues. It seems to be switching between a further away satellite and the router. The orbi app currently says it’s not connected but the settings on the ps4 say the signal is 100% and connected to the 5ghz network. The app also show no IP address I also have been having some smart home devices having difficulty. I’m an apple HomeKit user so everything has to be on the same network for it to work properly. I have noticed I have to turn off the 5ghz add the device then reconnect the 5ghz network. Firmware is 6.0.3.68.- Modem is NETGEAR cm205v
Home is about 1400sqft
Satellite 1 is located on the same floor 30-40 feet away from the router.
Satellite 2 is on the second floor Also about 35 feet away from the router.
Home is Sheetrock and wood studs
Should I turn the power to 50% for the 2.4 or the 5ghz?
Dtm316 wrote:
Modem is NETGEAR cm205v
Home is about 1400sqft <For this size of home, you may only need the RBR. The additional RBS maybe over saturating the are with too much wifi. I have a 5000sq ft home and I can get away with running the RBR and just 1 RBS.
Satellite 1 is located on the same floor 30-40 feet away from the router.
Satellite 2 is on the second floor Also about 35 feet away from the router.
What happens if you turn OFF 1 of the RBS? Try the one on the same floor as the RBR.
Home is Sheetrock and wood studs
Should I turn the power to 50% for the 2.4 or the 5ghz? Both radios.
There is a new FW update available to try:
Dtm316 wrote:
hello all. First timer here. I have the orbi axe 11000 with the router and 2 satellites connected. I have a pc and a PlayStation that have connection issues. It seems to be switching between a further away satellite and the router. The orbi app currently says it’s not connected but the settings on the ps4 say the signal is 100% and connected to the 5ghz network. The app also show no IP address I also have been having some smart home devices having difficulty. I’m an apple HomeKit user so everything has to be on the same network for it to work properly. I have noticed I have to turn off the 5ghz add the device then reconnect the 5ghz network. Firmware is 6.0.3.68.
