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Dtm316's avatar
Dtm316
Guide
Dec 27, 2021

axe11000 Device connection issues

hello all. First timer here. I have the orbi axe 11000 with the router and 2 satellites connected. I have a pc and a PlayStation that have connection issues. It seems to be switching between a further away satellite and the router. The orbi app currently says it’s not connected but the settings on the ps4 say the signal is 100% and connected to the 5ghz network. The app also show no IP address I also have been having some smart home devices having difficulty. I’m an apple HomeKit user so everything has to be on the same network for it to work properly. I have noticed I have to turn off the 5ghz add the device then reconnect the 5ghz network. Firmware is 6.0.3.68.

9 Replies

  • What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

     

    Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings


    Dtm316 wrote:
    hello all. First timer here. I have the orbi axe 11000 with the router and 2 satellites connected. I have a pc and a PlayStation that have connection issues. It seems to be switching between a further away satellite and the router. The orbi app currently says it’s not connected but the settings on the ps4 say the signal is 100% and connected to the 5ghz network. The app also show no IP address I also have been having some smart home devices having difficulty. I’m an apple HomeKit user so everything has to be on the same network for it to work properly. I have noticed I have to turn off the 5ghz add the device then reconnect the 5ghz network. Firmware is 6.0.3.68.

     

    • Dtm316's avatar
      Dtm316
      Guide
      Modem is NETGEAR cm205v
      Home is about 1400sqft
      Satellite 1 is located on the same floor 30-40 feet away from the router.
      Satellite 2 is on the second floor Also about 35 feet away from the router.

      Home is Sheetrock and wood studs

      Should I turn the power to 50% for the 2.4 or the 5ghz?
      • FURRYe38's avatar
        FURRYe38
        Guru

        Dtm316 wrote:
        Modem is NETGEAR cm205v
        Home is about 1400sqft <For this size of home, you may only need the RBR. The additional RBS maybe over saturating the are with too much wifi. I have a 5000sq ft home and I can get away with running the RBR and just 1 RBS. 
        Satellite 1 is located on the same floor 30-40 feet away from the router.
        Satellite 2 is on the second floor Also about 35 feet away from the router.
        What happens if you turn OFF 1 of the RBS? Try the one on the same floor as the RBR.
        Home is Sheetrock and wood studs

        Should I turn the power to 50% for the 2.4 or the 5ghz? Both radios.

         

  • There is a new FW update available to try:

    https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBKE9-Series-RBRE960-RBSE960-Firmware-Version-6-0-3-82/td-p/2178789/jump-to/first-unread-message


    Dtm316 wrote:
    hello all. First timer here. I have the orbi axe 11000 with the router and 2 satellites connected. I have a pc and a PlayStation that have connection issues. It seems to be switching between a further away satellite and the router. The orbi app currently says it’s not connected but the settings on the ps4 say the signal is 100% and connected to the 5ghz network. The app also show no IP address I also have been having some smart home devices having difficulty. I’m an apple HomeKit user so everything has to be on the same network for it to work properly. I have noticed I have to turn off the 5ghz add the device then reconnect the 5ghz network. Firmware is 6.0.3.68.