Hi I've been having some ongoing issues with my Orbi setup (RB753) which official Netgear support suggested I downgrade the FW to solve (the poblems began when 4.6.3.7 auti-installed). I have downgraded the two satellites successfully but when I come to do the router, the system will not let me rollback to an earlier FW version.Instead I get the below warning with no option to acknowledge it and continue. This has now left me with two satellites on a dfferent, older FW to the router and no way to fix the issue that I can see. I have raised the issue with Support but have yet to hear back and I'm at my wit's end as this has left me with a useless mesh system. If anyone has any ideas, I'm all ears. Thanks.

Hi, If you block 'devcom.up.netgear.com' and 'http.fw.updates1.netgear.com' - yes it really does need the 'http.' to be included - then the automatic firmware update will fail with "Service unavailable" What was the trick to downgrade from v4 to v3 firmware? (found it)Zooropean83 wrote:Many thanks for your help, FURRYe38. The link about using debug mode in Edge did indeed work - thank you for sharing it. Downgrading the FW solved the issue but of course within an hour the router auto-updated the FW again. However support now tell me they have "elevated" the problem to a "higher tier". I imagine this means they will suggest I download the beta FW you have just mentioned. Thanks again for your help.

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax https://community.netgear.com/t5/Orbi-AX/RBK750-Series-Firmware-Update-v4-6-3-7/m-p/2130584/highlight/true#M18586 Thank you.

Let us know if that link I included helps... Zooropean83 wrote: Hi I've been having some ongoing issues with my Orbi setup (RB753) which official Netgear support suggested I downgrade the FW to solve (the poblems began when 4.6.3.7 auti-installed). I have downgraded the two satellites successfully but when I come to do the router, the system will not let me rollback to an earlier FW version.Instead I get the below warning with no option to acknowledge it and continue. This has now left me with two satellites on a dfferent, older FW to the router and no way to fix the issue that I can see. I have raised the issue with Support but have yet to hear back and I'm at my wit's end as this has left me with a useless mesh system. If anyone has any ideas, I'm all ears. Thanks.

ALL USERS of the 7 series Orbi AX system, please contact NG support by opening a support ticket and contact NG and ask them for the beta that seems to be avialable for the 7 series that seems to be directed to fixed what everyone with a 7 series has been having problems with: https://www.netgear.com/support/# For user out of warranty, contact Blanca_O and DarrenM and send them a PM and ask for the beta. https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/2136503/highlight/true#M19435 https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/2136521/highlight/true#M19444 Good Luck.

Many thanks for your help, FURRYe38. The link about using debug mode in Edge did indeed work - thank you for sharing it. Downgrading the FW solved the issue but of course within an hour the router auto-updated the FW again. However support now tell me they have "elevated" the problem to a "higher tier". I imagine this means they will suggest I download the beta FW you have just mentioned. Thanks again for your help.

Can't downgrade FW on RBR750 | NETGEAR Communities

14 Replies

FURRYe38
Guru
Sep 01, 2021
Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

https://community.netgear.com/t5/Orbi-AX/RBK750-Series-Firmware-Update-v4-6-3-7/m-p/2130584/highlight/true#M18586

Thank you.
FURRYe38
Guru
Sep 01, 2021
Let us know if that link I included helps...

Zooropean83 wrote:

Hi

I've been having some ongoing issues with my Orbi setup (RB753) which official Netgear support suggested I downgrade the FW to solve (the poblems began when 4.6.3.7 auti-installed).

I have downgraded the two satellites successfully but when I come to do the router, the system will not let me rollback to an earlier FW version.Instead I get the below warning with no option to acknowledge it and continue.

This has now left me with two satellites on a dfferent, older FW to the router and no way to fix the issue that I can see. I have raised the issue with Support but have yet to hear back and I'm at my wit's end as this has left me with a useless mesh system.

If anyone has any ideas, I'm all ears.

Thanks.
FURRYe38
Guru
Sep 05, 2021
ALL USERS of the 7 series Orbi AX system, please contact NG support by opening a support ticket and contact NG and ask them for the beta that seems to be avialable for the 7 series that seems to be directed to fixed what everyone with a 7 series has been having problems with:

https://www.netgear.com/support/#

For user out of warranty, contact Blanca_O and DarrenM and send them a PM and ask for the beta.

https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/2136503/highlight/true#M19435

https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/2136521/highlight/true#M19444

Good Luck.
- Zooropean83
  Aspirant
  Sep 06, 2021
  Many thanks for your help, FURRYe38.
  
  The link about using debug mode in Edge did indeed work - thank you for sharing it.
  
  Downgrading the FW solved the issue but of course within an hour the router auto-updated the FW again. However support now tell me they have "elevated" the problem to a "higher tier". I imagine this means they will suggest I download the beta FW you have just mentioned.
  
  Thanks again for your help.
  - FURRYe38
    Guru
    Sep 06, 2021
    You'll need this after you downgrade to v3:
    
    https://community.netgear.com/t5/Orbi-AX/RBK750-Series-Firmware-Update-v4-6-3-7/m-p/2131307/highlight/true#M18670
    
    IF you wanna try it.
    
    Or wait for support to send you the beta...

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Can't downgrade FW on RBR750