I have been using the using the Orbi RBR750 for 8 months now and 30 days ago the download speed dropped from 940mbs to 610mbs. Have noticed the satellite has been indicating that it is receiving periodic weak reception during this time period when the speed dropped. Upload speed has been consistent/unchanged at 41/42mbs. Verified that the most current firmware is installed. When ethernet connected directly into the Orbi, the desktop will pull the 940mbs. When on wireless, it drops to 610mbs. Desktop is literally 1 foot away from the main Orbi so there is no interference. I have tried a power down and a factory reset and it has had no change on the situation. I have powered down the satellite as well as the modem with no change. Have tried various speedtests providers and using the Orbi app and still the same results. The entire environment uses Apple devices. Orbi is ethernet connected to a Netgear CM1150. Ideas???

I am having the same issue and was directed to this site.CBR750 — Orbi WiFi 6 DOCSIS 3.1 Mesh WiFi Cable Modem RouterFirmware version V4.6.3.6App version 2.11.0.11In last two days, my Download speed dropped from between 1200-1400 to 500-600. Had this model since March 2021 and first time a download speed drop has persisted more than a few hours. Tried calling support and they provided basic advice and had me change a couple settings and said everything else looked okay and to give it 24 hours. The drop seems to have started happening right after I installed the last firmware update. I called ISP (xfinity) and they said everything is fine on their end and they are sending 1g speeds. I paid $1k for the modem router combo plus two satellites and netgear tech on the phone says I need to pay a subscription if I need advanced help. I am so disappointed. Has anyone else experienced a slow down after latest firmware update?

I too contacted Xfinity and they told me all was good on their end which when I am ethernet connected to the modem, I can pull the 940mbs. Wireless it drops to 640mbs. I concur with your comments about disappointment and have passed the 90 day free support. Can't rationalize why I should pay for support on a Orbi issue that they are aware of. Would think this would at the top of the priority list. Doesn't make a lot of sense.

NG is aware of problems of recent FW versions and is working on it. Please contact them directly to let them know what your seeing. Hopefully will be fixed in next FW update. We don't know when that will be so be patient. Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax Thank you.

What devices are you using to speed test with? What is the size of your home? Sq Ft?What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡 What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Is Armor enabled? What CTS values are currently set? Under Advanced Tab/Advanced Settings/Wireless Settings Try setting 2347 on CTS Bobkc wrote: I too contacted Xfinity and they told me all was good on their end which when I am ethernet connected to the modem, I can pull the 940mbs. Wireless it drops to 640mbs. I concur with your comments about disappointment and have passed the 90 day free support. Can't rationalize why I should pay for support on a Orbi issue that they are aware of. Would think this would at the top of the priority list. Doesn't make a lot of sense.

Installed the Orbi in March 2021 and it has worked flawlessly until I ran a speed check on 27 July at which time I detected the speed drop on the download side. Set up to autoinstall FW and suspect that was around the time the latest FW version?Speed test- Using Orbi app on iPhone 12 and iPad 7th gen - MacBook Pro - 2017 - iMac - 2019Home: 4500 sq ftLocation of Satellite: Yes - more than 30 ft apart2.4 Ghz was on auto and moved to 11 now5.1 Ghz was set on 48 and left it thereNeighbors - on both sides and behind; can detect 8 networks on wifiArmor - Not enabledCTS value was at 64 and changed to 2347 NOTE: After making the CTS change to 2347 and saving it, a solid purple light came on and stayed on for 20 minutes. At that time, I did a reset on the Orbi which resulted in a flashing yellow light. I powered it down and when it came back up, ran the speedtest in the Orbi back and ended up at the same subpar download speed of 600mbs and upload remains unchanged at 42mbs. Back to my prior note supporting the comments of not very pleased with the situation and the investment not paying back now.

Drop in Download Speed - RBR750 with Satellite

18 Replies

FURRYe38
Guru
Aug 18, 2021
NG is aware of problems of recent FW versions and is working on it.

Please contact them directly to let them know what your seeing.

Hopefully will be fixed in next FW update. We don't know when that will be so be patient.

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Thank you.
LJ3000
Guide
Aug 19, 2021
I am having the same issue and was directed to this site.

CBR750 — Orbi WiFi 6 DOCSIS 3.1 Mesh WiFi Cable Modem Router

Firmware version V4.6.3.6
App version 2.11.0.11

In last two days, my Download speed dropped from between 1200-1400 to 500-600. Had this model since March 2021 and first time a download speed drop has persisted more than a few hours. Tried calling support and they provided basic advice and had me change a couple settings and said everything else looked okay and to give it 24 hours. The drop seems to have started happening right after I installed the last firmware update. I called ISP (xfinity) and they said everything is fine on their end and they are sending 1g speeds. I paid $1k for the modem router combo plus two satellites and netgear tech on the phone says I need to pay a subscription if I need advanced help. I am so disappointed. Has anyone else experienced a slow down after latest firmware update?
- Bobkc
  Star
  Aug 19, 2021
  I too contacted Xfinity and they told me all was good on their end which when I am ethernet connected to the modem, I can pull the 940mbs. Wireless it drops to 640mbs. I concur with your comments about disappointment and have passed the 90 day free support. Can't rationalize why I should pay for support on a Orbi issue that they are aware of. Would think this would at the top of the priority list. Doesn't make a lot of sense.
  - FURRYe38
    Guru
    Aug 19, 2021
    What devices are you using to speed test with?
    
    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
    
    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    
    Is Armor enabled?
    
    What CTS values are currently set? Under Advanced Tab/Advanced Settings/Wireless Settings
    
    Try setting 2347 on CTS
    
    Bobkc wrote:
    
    I too contacted Xfinity and they told me all was good on their end which when I am ethernet connected to the modem, I can pull the 940mbs. Wireless it drops to 640mbs. I concur with your comments about disappointment and have passed the 90 day free support. Can't rationalize why I should pay for support on a Orbi issue that they are aware of. Would think this would at the top of the priority list. Doesn't make a lot of sense.
- Blanca_O
  NETGEAR Employee Retired
  Aug 25, 2021
  Hi Bobkc and LJ3000
  
  I have sent you a message. Please check your inbox.
  
  Regards,
  Blanca
  Community Team
Cdhappz
Aspirant
Aug 22, 2021
I have the same issue. Had consistent speeds of 1300-1400 mbps download and 41 mbps upload. Now after new firmware 500-600 mbps download still 41 mbps upload. Testing speed directly in router login because app is useless as it crashes and is unusable
- FURRYe38
  Guru
  Aug 22, 2021
  Please open a support ticked with NG support and let them know what your experiencing. Can reference this forum thread as well.
  
  Thank you.
  
  Cdhappz wrote:
  I have the same issue. Had consistent speeds of 1300-1400 mbps download and 41 mbps upload. Now after new firmware 500-600 mbps download still 41 mbps upload. Testing speed directly in router login because app is useless as it crashes and is unusable
  - Bobkc
    Star
    Aug 23, 2021
    I have searched the Netgear site in order to find out where I can file a support ticket. I am out of the 90 warranty and don't want to purchase a support plan to report a Netgear issue. What am I missing? Can someone send a link that I can use to report the problem?

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Drop in Download Speed - RBR750 with Satellite