RBR 850 internet disconnectedHi, I'm seeing frequent (at least 1x or 2x daily) internet outages these days. The log in the admin section of the router says "Internet disconnected". My setup: 1gb FTTH serivice from ISP ISP modem set in transparent bridge mode to Orbi router Home is about 4000sqft, router with two satellites about 90ft min distance between each device I have complained to the ISP and they have run diagnostics showing no disconnects, so it seems the problem is with Orbi. Firmware is 3.2.16.22 (latest) on all devices. It seems lots of people here are experiencing similar issues; this is causing massive disruptions is there a fix for this? --Cheers,droog

Thanks. I will try the latest firmware. With all the problems I've had with Orbi this is the last straw for me. I purchased a new Mesh WiFi system in fustration today. If I get one more random disconnect the Orbi's go in the bin and I'll use the new system. The cost to my family in terms of the outages themselves and time wasted debugging flaky equipment.. its just not worth it. Thanks to FURRYe38 for all your help. --Cheers,Droog

You might update to v12 on the RBS first and RBR lastly, then factory reset the system and setup from scratch:https://community.netgear.com/t5/Orbi-AX/New-RBR850-RBS850-Series-Firmware-Version-v3-2-17-12-Released/m-p/2043132/highlight/true#M11376 https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-comhttps://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelliteI would power OFF the ISP modem/ONT for 30 seconds then back ON when you reset the RBR. I'm not seeing this on v12 nor did I see this on v22 though I don't have FTTP for ISP services. Cable modem here.

Hi,I have also been suffering with the same persistent issues over the last 3-4 weeks, with the issue appearing to get worse. I don't have fibre, I have a traditional copper broadband line. I have reset the router and modem a number of times, but each day it fails again. I've had the RBR850 for over a year now, for the majority of last year it was rock-solid, in fact, I would say 6-9 months passed without a single issue. I noticed all of this was with firmware V3.2.16xxx so yesterday, I followed an earlier post to manually update to V3.2.17xxx and the problem persists. I have not done a full reset, but it appears this is all I am left with.

OK, thanks for posting. I noticed in the log one time the disconnect was around the same time as an NTP time sync. Today my RBR850 device time was well out. I changed from "Netgear default" to cn.pool.ntp.org. It's not disconnected yet, but its only been a few hours. Seems to disconnect once or twice a day for me. --Cheers,droog

I have been using time.google.com for NTP for a long time, and my issues have only started occurring with greater frequency. When I get time later I will do a full reset. However, this doesn’t feel like a great solution, more like Netgear is grasping at straws. I am hoping that I can backup my settings and restore, otherwise this is a horrible task.

Frequent internet disconnects | NETGEAR Communities

15 Replies

FURRYe38
Guru
Feb 04, 2021
You might update to v12 on the RBS first and RBR lastly, then factory reset the system and setup from scratch:
https://community.netgear.com/t5/Orbi-AX/New-RBR850-RBS850-Series-Firmware-Version-v3-2-17-12-Released/m-p/2043132/highlight/true#M11376

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite

I would power OFF the ISP modem/ONT for 30 seconds then back ON when you reset the RBR.

I'm not seeing this on v12 nor did I see this on v22 though I don't have FTTP for ISP services. Cable modem here.
- droog
  Star
  Feb 04, 2021
  Thanks. I will try the latest firmware. With all the problems I've had with Orbi this is the last straw for me.
  
  I purchased a new Mesh WiFi system in fustration today. If I get one more random disconnect the Orbi's go in the bin and I'll use the new system. The cost to my family in terms of the outages themselves and time wasted debugging flaky equipment.. its just not worth it.
  
  Thanks to FURRYe38 for all your help.
  
  --
  Cheers,
  Droog
eightninenine
Aspirant
Feb 04, 2021
Hi,
I have also been suffering with the same persistent issues over the last 3-4 weeks, with the issue appearing to get worse. I don't have fibre, I have a traditional copper broadband line. I have reset the router and modem a number of times, but each day it fails again. I've had the RBR850 for over a year now, for the majority of last year it was rock-solid, in fact, I would say 6-9 months passed without a single issue.

I noticed all of this was with firmware V3.2.16xxx so yesterday, I followed an earlier post to manually update to V3.2.17xxx and the problem persists.

I have not done a full reset, but it appears this is all I am left with.
- droog
  Star
  Feb 04, 2021
  OK, thanks for posting.
  
  I noticed in the log one time the disconnect was around the same time as an NTP time sync. Today my RBR850 device time was well out. I changed from "Netgear default" to cn.pool.ntp.org. It's not disconnected yet, but its only been a few hours. Seems to disconnect once or twice a day for me.
  
  --
  Cheers,
  droog
  - eightninenine
    Aspirant
    Feb 04, 2021
    I have been using time.google.com for NTP for a long time, and my issues have only started occurring with greater frequency. When I get time later I will do a full reset. However, this doesn’t feel like a great solution, more like Netgear is grasping at straws. I am hoping that I can backup my settings and restore, otherwise this is a horrible task.

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Frequent internet disconnects