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Solved
greyed out DNS in web app
Hi. I have the below Orbi 6 and suddenly the "Use These DNS Servers" option under "Domain Name Server Address" option is greyed out, even though I have been using public DNS servers through this interface for years. It appears that I am now being forced to use Comcast's DNS servers ("Get Automatically from ISP" cannot be unselected). I prefer to use public DNS servers. How can I get back the ability to add custom DNS lookup for my Orbi? Thanks
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Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
14 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is Armor or SPC enabled on the RBR thru the Orbi app?
What happens if you disable Armor?
I believe if Armor is active, it uses it's own DNS services.
Disabling Armor has no effect. Even when Armor is active (as it has been for years) I could always use custom DNS servers before. Now whatever has changed is forcing the use of Comcast's DNS servers (I looked up the IP address and it is Comcast). Couldit be that Comcast is forcing NG to disallow non-Comcast DNS servers? I tried resetting the Orbi but no change.
If you disconnect the RBR from the modem, then press the reset button for 15-20 seconds then release and wire connect one wired PC to the RBR and setup the RBR from scratch, is the DNS section still grayed out?
What browser are you using?