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Forum Discussion
Help w Orbi RBR750 internet connectivity issues
Having trouble with my Orbi RBR750 purchased in 2021. Recently had my router constantly turning ‘purple’ and not connecting to my internet. I reboot the system and it works for a few hours but then does it again, is this something wrong w the router? Other than constant rebooting what can I do to fix? I checked and my firmware is up to date. Thanks for the help! It appears to be out of warranty?
9 Replies
Yes, the hardware warranty for Orbi products is one year. A 2021 purchase is no longer covered.
Netgear released an optional firmware update for the 750 product, which can be found here:
https://kb.netgear.com/000066099/RBR750-RBS750-Firmware-Version-7-2-6-31
To manually update the firmware, follow these instructions:
Usually if its purple/magenta, it can't connect to the internet.
What modem/gateway is it connected to?
When it turns magenta, are you still able to connect to the orbi and view its GUI?
What does it show under the internet connection?
I've had to constantly reset the router when it turns Magenta. It then works for a few hours, but then doesn't work again. I basically have to constant reset the ORBI Router. definitely something with the router and not my modem or internet which is working fine.
Pkkz124 wrote:
I've had to constantly reset the router when it turns Magenta. It then works for a few hours, but then doesn't work again. I basically have to constant reset the ORBI Router. definitely something with the router and not my modem or internet which is working fine.
Which didn't answer a single question I asked and specifically avoided them.
Troubleshooting isn't a "click this and its fixed". Its figuring out a users setup to see what could potentially be causing the issue. I've got a 750 series running on spectrum and its been rock solid in its stock setup. But we know nothing about your setup
