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I have a RBRE960 and 2 satellites
Same here, I have a RBRE960 and 2 satellites. Purchased it in May 2023, worked always fine till last week, when I had a power failure, did a reset and restarted the modem, router, and satellites as described...... no results. The router shows a white light and starts blinking. After a minute or so it shows no light and doesn't do anything.
The 2 satellites are connected to the router via WIFI and work still fine, with good stable internet. But I can't connect or reinstall the app and connect to the router.
Looks like something is wrong with one of the internet frequencies.
After doing a speed test from my computer, it looks like the speed is only 60% of the speed before.
Contacting Netgear in the Netherlands doesn't work, if you are outside the 2 years warranty (one can buy a new service contract, but I would like to contact them first and discuss what the issue can be.
any help is welcome!
BR
Ben
2 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.When you did the factory reset, did you set up the system using the Orbi app or a web browser? https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Best practice to factory reset a Orbi system: Orbi Systems Manual Factory Reset Process | NETGEAR Communities
What mobile platform are you using? Apple or Android?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR CommunitiesCan you access the RBRs web page at 192.168.1.1 at all with a wireless or ethernet connected PC?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Front LEDs on the RBR and RBS should be OFF for normal operation:
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
I managed to get support from Netgear in the end. On their recommendation, I did a reset (Factory Reset) via the button at the back, this did work out after quite some time.
The ORBI app took tome time to setup, but in the onend it worked.
I also had the ORBI app installed als my Ipad and used this to do the setup initially.
I guess that the cause was due to the power cycling at the time of the power failure. At that time my feeling is that something went wrong with the startup of the router.
BR
Ben
