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Forum Discussion
Internet and all connections goes out on my Orbi 850 system a couple of times a week.
Hi,
Lately I have had the Orbi router drop connections at least twice a week. Wifi, Ethernet and the web interface is inaccessible. The LED is pulsing purple. I have to pull the plug and do a hard restart to fix it. It always comes back up but a crash twice a week is too often. I have had Orbi systems for 5 years and never had anything like this happens. The modem functions just fine and I can connect to the Internet directly from the modem, so it's the Orbi router that malfunctions. I have not changed anything on the router for at least six months.
What could be wrong and what should I do about it?
16 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Has a factory reset and setup from scratch been performed since last FW update?
Hi,
Firmware is 4.6.9.11. The modem is Netgear CM2000. I have not changed anything in months but this started happening all of a sudden. And yes, I have factory reset both router and satellite. I have done all the restarts in sequence as recommended. It still cuts all connections every three days or so or twice a week.
What is the CAT# LAN cable between the CM modem and RBR?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerIf you have done nothing to the Orbi system, may not be a Orbi issue persae...rather something at the ISP side maybe...
