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Issue on RBR850 - Reccuring crash of the router
Hi,
I have an issue since a few days : my RBR850 has reccuring crashes with no explanation (crashes every 1 or 2 days)
Firmware : V7.2.6.21_5.0.20
Configured as "router"
Symptoms :
The router does not respond anymore. Pressing the back button has no effect.
The satellite is stil working and the wifi signal is still available from it
An electrical restart will restart the router.
There was no change in my internal network (no new device) and I cannot see any explanation in the router's logs (but the logs aren't really usefull...)
Any help would be appreciated.
Thanks !
There was no change in my internal network (no new device) and I cannot see any explanation in the router's logs (but the logs aren't really usefull...)
Any help would be appreciated.
Thanks !
Platanax wrote:
Hi,
I have an issue since a few days : my RBR850 has reccuring crashes with no explanation (crashes every 1 or 2 days)
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi WiFi 6 (AX) and WiFi 6E (AXE) - NETGEAR Communities
You might like to search there for messages related to your problem.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
8 Replies
Platanax wrote:
Hi,
I have an issue since a few days : my RBR850 has reccuring crashes with no explanation (crashes every 1 or 2 days)
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi WiFi 6 (AX) and WiFi 6E (AXE) - NETGEAR Communities
You might like to search there for messages related to your problem.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.Hi,
Thanks for your answer.
Yes, I checked the troubleshooting tips, but nothing similar to my problem.
Platanax wrote:
Hi,
Thanks for your answer.
Yes, I checked the troubleshooting tips, but nothing similar to my problem.
Did you also look in the right section for your device. Probably thanks to Netgear's hopeless organisation of this community, you picked a section concerned with the oldest and least capable routers around. They predate the Orbi ranges.
If there is one it might help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.Your description is also unclear. "Crashes" could cover many things.
Can you explain what this means:
Pressing the back button has no effect.
Where is this "back button"? Something on a browser? (Which one?) If so, that may have nothing to do with the router. Browsers and the PCs they run on are different animals. If they misbehave, the router may be working just fine.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-SystemHas Armor, SPC or Traffic Meter been enabled on this system at all?
Be sure your using a good quality LAN cable between the modem/ONT and router. CAT6A STP is recommended.
Hi,
Thanks for your detailed answers ! Next step will be to factory reset my router. As it can be quite time comsuming I'll do this during the week-end !
Has Armor, SPC or Traffic Meter been enabled on this system at all?
Be sure your using a good quality LAN cable between the modem/ONT and router. CAT6A STP is recommended.
Platanax wrote:
Hi,
Thanks for your detailed answers ! Next step will be to factory reset my router. As it can be quite time comsuming I'll do this during the week-end !
