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MOTO G7 smartphone cannot connect to 2.4G to set up KASA smart switch ORBI RBK 752-100NAS
Installed a KASA TP-Link smartswitch that connected to 2.4G on Orbi RBK752-100NAS mesh router. In setup menu, smartphone needs to be on same network (2.4G). Set smartphone to ignore 5G and connected to 2.4G channel. Phone shows SAVED, not Connected. Cannot communicate with smart switch.
OK. Success! You jogged me to think through the connections. Originally, the TP Link lights indicated they required 2.4G. Since I used a traditional router, it was no problem logging into the channel and setting up the lights. I just got fiber and switched to the Orbi Mesh router and didn't quite get the concept of one router name and auto switching - therefore, I was trying to log the lights (and phone) into the 2.4G channel instead of the general channel name. Didn't work. Logged lights into the Orbi general router name and phone as well, all good. Everything hooked up, lights work on Kasa app and now controlled by Alexa! Thanks for patience and help, it is much appreciated.
17 Replies
try turning down the 5ghz broadcast power (and shut off the satellite) on the 5ghz. then move a bit away from the router and disconnect/reconnect to wifi. See if it'll connect to 2.4ghz that route.
klkngsal wrote:
Installed a KASA TP-Link smartswitch that connected to 2.4G on Orbi RBK752-100NAS mesh router. In setup menu, smartphone needs to be on same network (2.4G). Set smartphone to ignore 5G and connected to 2.4G channel. Phone shows SAVED, not Connected. Cannot communicate with smart switch.
I have installed a bunch of TP-Link KASA smart plugs (indoor and outdoor). They all got set up without doing anything to the Orbi or to my Android phone. The phone has to be connected to the Orbi WiFi, but not to a 2.4G channel.
What happens when you simply do the KASA app without changing anything on the phone?
mine setup fine as well and I have quite a few. always worth trying
It tells me
Connet to Your Wi-Fi
Go to your phone's settings and make sure you are on the following network
2.4G
and when you just go ahead with the setup....?
(I routinely ignore those warnings.when setting up IoT devices.)
What is the model number of this switch?
