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sakusa's avatar
sakusa
Tutor
Apr 30, 2021

My brand new RBR750 Router and Satellite keeps auto shutting down

Model: NETGEAR AX4200 Orbi WiFi 6 High-Performance Whole Home Mesh(RBR750)

Firmware: V3.2.18.1_1.4.14

Orbi app installed on IOS 14.5 (iPhone/iPad) in a duplex apartment

 

This brand new router and satellite combo were installed this week in the upper floor of the duplex apartment. However, every couple of days, it is shutting down by itself at night for no apparent reason. During this period there has been no fluctutation in either the CESC power supply or the BSNL Fibre broadband network to which it is connected.

 

(In fact my second wifi network on the lower floor, using a Linksys EA7500 router on the same BSNL Fibre broadband network, has been working fine throughout this week)

 

Each time the Orbi app is unable to effect a reboot, nor does it detect either the router or the satellite. Only a manual reboot of the router by switching off the power supply is able to restore the network after a few tries.

 

 

 

13 Replies

  • tak1313's avatar
    tak1313
    Luminary
    Apr 30, 2021

    So it sounds like it's not "shutting down," ie. turning off, but rather not working in some way, but still "powered up?"

    • sakusa's avatar
      sakusa
      Tutor
      Apr 30, 2021

      tak1313 i have no way of knowing whether it is "powered up" because none of the lights on either router or satellite are on

      • FURRYe38's avatar
        FURRYe38
        Guru
        Apr 30, 2021

        if swapping the Power adapters around doesn't work and you've tried different outlets, i'd get the system boxed up and return it for another system. 

         

        Seems like if there turning off at the same time, possibe power problem with in your home too. Odd behavior for sure. 

  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 30, 2021

    Any Wifi Neighbors near by? If so, how many?

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.

     

    Does the RBR turn off if you don't have the RBS online? 

     

    Try swapping power adapters between the RBR and RBS. 

    • sakusa's avatar
      sakusa
      Tutor
      Apr 30, 2021

      FURRYe38 

      - at least 5 other networks are nearby, including my own Linksys one downstairs

      - total carpet area 3000 sq ft

      - distance between router and satellite over 30 ft with only one large wooden cabinet in the way

      - during setup the Orbi app refused to allow the router to be set up standalone. Had to pair the satellite to get past the setup routine. So i haven't tried disconnecting the satellite

      - the shutdown affects both router and satellite simultaneously. Orbi app fails to detect the network, not even via local network

      - shall try swapping adapters tonight

      Thanks😀