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My Orbi RBRE960 and RBRS960 network will sometimes just drop the wifi networks
I keep having problems where my RBRE960/RBRS960 network will be working just great and then without warning the internet is no longer there. I know the connection to the internet works because my wired devices that don't go through the Orbi work just fine. The Orbi is in AP mode (not router mode). I am only using it as a Wifi system and using my core router for wired and Orbi based wifi access.
When the system stops working, the devices are still connected to the wifi but they are not able to connect to the internet.
Does this sound like a known bug/issue or what's the best way to troubleshoot why this happens when it happens?
13 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.RBR connected to host router using the yellow WAN port in back?
How many RBS are deployed?
What is the size of your home? Sq Ft?What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️Are the RBS wireless or ethernet connected to the RBR?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Please post a screen capture of the RBR debug page found at RBR IP address/debug.htm in your next post please.
Everything is running 7.2.6.21 firmware.
I do not use a modem as I have a fiber connection to the house, so the Fiber connects to a Juniper 12000, and that connects to a Mikrotik CCR (Cloud Core Router).
I have 4 RBS's and they are all about 45' from the router itself and many walls and in some cases floors between them.
This isn't a case of it not working at all, this is a case of everything working perfectly, and then it will simply stop working, and then 2-5 minutes later usually it will just start working again (sometimes takes 10 min).
What is the model# of the Internet Service Providers modem/ONT the NG router is connected too? Is there WiFi build in with this router here?
What is the size of your home? Sq Ft?Are the RBS wireless or ethernet connected to the RBR?
Does this happen with the RBS turned OFF?
What channel configurations are currently set on the router?Please post a screen capture of the RBR debug page found at RBR IP address/debug.htm in your next post please.
swellvue wrote:
When the system stops working, the devices are still connected to the wifi but they are not able to connect to the internet.
It would be useful to know whether WiFi devices
- Lose internet
- Lose connection to the primary router
- Lose the ability to resolve URLs into IP addresses
The next time this happens, would it be convenient to do a few tests? such as
From a 'wired' device, see if it is possible to 'ping' one of the WiFi devices. (Not all WiFi devices respond to ICMP ['ping']. For example, my smart phone does, but an Echo Dot does not. Windows Firewall has be instructed to allow ICMP in order to respond.
From a device connected with WiFi, try these tests:
- Ping a wired device.
- Ping ford.com
- Ping 19.12.113.37 (which is the IP address for ford.com)
Does the primary router indicate that the Orbi router and satellites and the WiFi devices are 'on-line'?
If the condition exists for only a few minutes, it may be difficult to perform much troubleshooting.
Although these may seem "hair-splitting technicalities", the results might help point toward the root of the problem.
