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Forum Discussion
Netgear Orbi RBR750 dropping Internet connection
Hello,
My orbi routers has increasingly become flaky over the last 2 months. My ISP ( AT&T) has checked their fiber connection and modem multiple times and we don't see any issues there.
The solution is usually a restart which takes a lot time and have do it every 1-2 days. Is there a auto heal feature in Orbi that can take of this ?
RBR750 — Orbi WiFi 6 Router AX4200
11 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Does the front LED turn ON PINK or WHITE when this happens?
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.️Firmware Version
V4.6.14.3_2.3.12I have Cat 6 connection in my home and the ATT connection is a 1GB Fiber network to the ATT Modem.
When the issue occurs the LED light turns to Magenta , but modem has internet connection and I have test that as well.
"Flaky" indeed!
The magenta light signals that the router is not able to connect to a specific resource on the internet. It would be helpful if Netgear would document how this feature works. (So far, I have been unable to find any documentation.)
Please notice that any time the user brings up the web interface, Basic Tab, Home Page, the "Internet" Box shows "Waiting" for a few seconds, and then changes to "Good".
In other words, the router is not testing if the physical cable is plugged in. It is verifying that the Internet Service Provider equipment and infrastructure are functional and there is a path to (whatever that web resource is).
Does the magenta light ever go away without the router being rebooted?
MurtuzaT wrote:
The solution is usually a restart which takes a lot time and have do it every 1-2 days. Is there a auto heal feature in Orbi that can take of this ?
If the question is, "is there a feature on the Orbi to have it restart on a schedule?", the answer is "no". Modern WiFi routers are designed to operate continuously because there are so many home automation features that rely on the network being active at all times. (My home alarm, for example, alerts me every time it loses WiFi signal, which is really annoying because changing almost any Orbi feature causes the WiFi radios to restart.)
The only known solution is to connect the router to a smart plug that has been programmed to turn off and back on at regular intervals. Although most smart plugs are set up and controlled through a smartphone app, most of them actually keep schedules in the plug itself. For example, if the plug is set to turn off at 1:00am every night and set to turn on at 1:01am every night, this will force the router to restart
Perhaps it would be useful to describe more about "increasingly flaky".
- What happens?
- How often?
- To which devices?
- Those that are connected with Ethernet?
- Those that are connected with WiFi?
- Only certain devices, or "everything"?
- Is there a pattern?
