I HIGHLY recommend after the FW is loaded on the system and it's back to ready, power OFF all Orbi units and the ISP modem/ONT for 1 minute. Then back ON with the ISP modem/ONT first, then RBR then RBS.

The best advise we can give people is to start a new config, power on one RBS and wait for some SOLID light or most often blue or magenta. And then add the RBS WIRELESSLY via the WebUI. Power off the RBS. Then rinse and repeat with any additional RBS(s). Pair RBS one at a time even if you have more than one. For ethernet connected RBS, after things come up wirelessly, you can move to wired backhaul but don't start with wired backhaul for those RBS that are ethernet connected. Wirelessly connect and sync RBS first before ethernet connecting RBS.

NOTE: Orbi app or the routers web page may not report seeing new FW updates. NG may not push this to there auto update services immediately and may activate the newer FW update being seen on there auto update services at a later time. User will have the choice to manually update if you want too.

NOTE: The Disable Auto Update feature only prevents ANY new FW from being installed if available. This does NOT prevent the system from checking NG services to see if new FW is available. If new FW is available, this will be displayed as a notification to the user on the RBRs web page only. It will be up to the user to upgrade FW or not.

A factory reset maybe needed if problems are encountered after the FW update:

https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

NOTE: Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200

This article applies to:

Orbi (5)
- RBK852
- RBK853
- RBK854
- RBR850
- RBS850
- RBK862S
- RBK862SB
- RBK863S
- RBK863SB
- RBK864SB
- RBR860
- RBR860B
- RBR860S
- RBS860
- RBS860B
- RBKE962
- RBKE963
- RBKE963B
- RBKE964
- RBKE964B
- RBRE960
- RBRE960B
- RBSE960
- RBSE960B

Let us know how it works for you...

96 Replies

tmk1991
Aspirant
Apr 23, 2025
Orbi 960 constantly rebooting randomly throughout the day at no specific time. Tried re-installing firmware and same result. Just rolled back to V7.2.6.21 to see if it helps.
- FURRYe38
  Guru - Experienced User
  Apr 23, 2025
  Does the front LED on the RBR turn PINK and blink white when this happens?
  
  Does the UpTime on the RBRs web page under Advanced Tab/Show Stats have same time frame change as the routers IP address/debug.htm?
  
  It's mentioned in the first post for this thread that if issues are seen after a FW update, to perform a factory reset and setup from scratch. I did this on my 850 series and saw 30 days good up time with no reboots. Not same HW however same FW code base. Please give this a try with v.15 FW loaded.
  
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
  Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. I saw odd reboot issues a couple of years ago on my 850 and 960 series. Was using UTP cabling. After switching to STP cabling, no more reboots.
  
  What is the size of your home? Sq Ft?
  What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
  https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
  
  Try disabling the following and see:
  Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.
  
  tmk1991 wrote:
  
  Orbi 960 constantly rebooting randomly throughout the day at no specific time. Tried re-installing firmware and same result. Just rolled back to V7.2.6.21 to see if it helps.
dtay
Luminary
Apr 26, 2025
Updated to 7.2.7.15 about 40+ days ago for my RBK853 without any connectivity issues so far, but have noticed a weird oddity on "Attached Devices" pages that shows the connected clients/devices on the GUI, and some of the icons for the device type don't show up correctly:

Tried clearing the cache/history on the browsers and also tried different browsers (Chrome and Edge) and no difference.

Anybody seeing this weird issue as well?
- KMDonlon
  Virtuoso
  Apr 27, 2025
  Just manually assign the missing icons, I noticed this when I updated and then reverted back to the previous firmware.
  - liamscor
    Luminary
    Apr 27, 2025
    I also had the issue with the icons missing for some devices aswell.
    
    A factory reset and setup from scratch fixed this issue for me.
- FURRYe38
  Guru - Experienced User
  Apr 27, 2025
  I haven't. Though I had installed FW and then factory reset and setup from scratch. It is posted in the first post that if odd issues are seen after a FW update, a factory reset may needed.
  
  dtay wrote:
  
  Updated to 7.2.7.15 about 40+ days ago for my RBK853 without any connectivity issues so far, but have noticed a weird oddity on "Attached Devices" pages that shows the connected clients/devices on the GUI, and some of the icons for the device type don't show up correctly:
  
  Tried clearing the cache/history on the browsers and also tried different browsers (Chrome and Edge) and no difference.
  
  Anybody seeing this weird issue as well?
liamscor
Luminary
May 22, 2025
Just a quick update, I found that disabling all logging and then performing a full power cycle of my system—a step I came across in the post linked below (which discusses BE systems)—resulted in a significant performance improvement in my setup.

I was also encountering a connectivity issue with certain devices after 5–8 days, which required a full system reboot to resolve. After disabling logging, that issue seems to have been resolved as well. I thought this might be helpful to share in case others are facing similar problems.

https://community.netgear.com/discussions/en-home-orbi-be/orbi-be-series-troubleshooting-tips---reboots-and-crashes/2449415
KMDonlon
Virtuoso
May 23, 2025
I'm kinda still wondering why the native IPv6 issue has not been addressed after all this time...a bit disappointed in Netgear support, not going to lie 🤥
- horustx
  Guide
  May 23, 2025
  Yeah, I have up on waiting. A factory reset didn't work, so I require settings, then downgraded the firmware and turned off auto updates and now it works great.
  
  Unlike others, I didn't have to do a factory reset after the downgrade.