new AX4200 does not connect with previous satellites

Question

Please help.&nbsp; I had an Orbi AX4200 WiFi 6 High-Performance Router (RBR750) with two satellites that worked fine from Nov '21 to June '22.&nbsp; The router crapped out and I could not purchase another router so I had to purchase another full system (this time with same AX4200 but only one satellite).&nbsp; Now I have one AX4200 router and three satellites.&nbsp; The two older (previous system) satellites will NOT connect with the new router - I've tried the app, add a satellite, online via router login, factory reset on everything, reboot, restart - nothing will get the router to 'find' the two satellites.&nbsp; To make things worse, the new satellite now has no power - no lights on back, no flashing white light, magenta or blue light, will not connect.&nbsp; The router does supply wifi signal to my house.&nbsp; Nothing else.&nbsp; What do I do?&nbsp; How do I get the new router to 'find' the two satellites?&nbsp;I'm not an expert but I do have fundamental understanding of what we are trying to do here - I just can't get this to work by myself. 😞

FURRYe38 · Answer

What FW version is ON the RBR and do you know what FW version is on the RBS? Sounds like the FW is not the same on the RBR as whats on the RBS. They all need to be at the same version level of FW.&nbsp;
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Can you connect the RBS via ethernet and see if they show up with an IP address that you can use to access the RBS web page?&nbsp;

las2305 · Answer

Here is what I found on the RBS:&nbsp;Hardware VersionRBR750&nbsp;Firmware VersionV4.6.5.14_2.0.54&nbsp;GUI Language VersionV3.0.1.2_2.1.30.3&nbsp;Operation ModeRouter&nbsp;LAN Port&nbsp;&nbsp;MAC Address6C:CD:D6:F5:80:C0&nbsp;IP Address192.168.1.1&nbsp;DHCPOn&nbsp;&nbsp;

las2305 · Answer

And here's the weird thing - I don't have ANY of the satellites plugged in or turned on but my netgear login to router page shows this:

How can I have a satellite connected when none are plugged in?

FURRYe38 · Answer

What FW is loaded on the RBR?&nbsp;
Please edit out all MAC adresses and prodcut serial numbers in pictures please for security reasons.&nbsp;

CrimpOn · Answer

las2305&nbsp;wrote:
And here's the weird thing - I don't have ANY of the satellites plugged in or turned on but my netgear login to router page shows this:

How can I have a satellite connected when none are plugged in?

It depends on how it has been since the satellite was powered off.&nbsp; We humans expect computers to react instantly, but the Orbi router maintains the device list by periodically scanning the network.&nbsp; It is really frustrating (to me) when I open the Orbi Attached Devices page to see that my phone is connected at 2.4G to a satellite in the garage when it is actually connected at 5G to the router which is sitting next to my desktop computer. (At least that's what the phone says.)&nbsp; Sure enough, in 10-15 minutes, the Attached Devices display shows the phone is connected at 5G to the router.
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My guess is that it is the previous satellites that need to be Factory Reset.&nbsp; When they left the factory, they had been paired with the router so that customers could unbox everything, set them up, and use them without configuring anything.&nbsp; Now that router has disappeared, so they need to have that old configuration cleared out so that they are open to pairing with a new router.

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new AX4200 does not connect with previous satellites

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