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New PC not recognizing 5G - only connecting at 2.4GHz on RBR50
Hi,
A new PC doesn't detect 5G and only connects at 2.4GHz. All other devices around it connect at 5G and there's nothing wrong with the PC (and it's capable of 5G). Is there a problem on the Orbi settings? on the PC?
Thank you!
Thank you all for the excellent suggestions. Mystery solved. Someone in this thread mentioned the position of the antena inside the tower, and that seems to be the cause - thank you!
I moved the satellite (RBW30) litteraly about 5ft to a different wall plug. Now at a different angle from the tower (which sits on the floor under an open metal desk), it started connecting at 5G and high speed.
What's strange is that laptops and smart phones on top of the same desk (same room) connected well and the desktop didn't in spite of displayng full bars/signal wifi strength. I would think that moving the satellite 5 ft in this situation wouldn't matter, but I was wrong.
I guess the location under the desk (not unusual for a tower) or the metal top was interfering with the antena in quality, but not on signal strength.
Thank you all, your comments are all much appreciated!
10 Replies
Netgear has set up a community forum specifically for the Orbi AC product. Most of the people who watch that forum are more likely to have experience with Orbi AC and know how to work it better than those of us who follow this "Orbi AX" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi/bd-p/OrbiThank you.
QM1 wrote:A new PC doesn't detect 5G and only connects at 2.4GHz. All other devices around it connect at 5G and there's nothing wrong with the PC (and it's capable of 5G). Is there a problem on the Orbi settings? on the PC?
You can likely increase Wireless compatibility by going to orbilogin.com / Advanced tab / Advanced on left / Wireless Settings, and set CTS/RTS Threshold to 2347 for both bands. If that doesn't work try Advanced / Setup / Wireless Setup, and uncheck AX mode for 5Ghz.
However, it's unfortunate to disable AX mode on your fancy new AX router. Since it's only the one PC that has a problem that seems to point to the PC wireless adapter. There may be settings on the PC side to try instead. Try updating with the drivers for your wireless adapter hardware. Are you running Windows or MacOS, what is the make and model of your wireless adapter? There may be some option you can change in the driver that will improve compatibility with AX mode.
The CTS/RTS Threshold is already set at 2347 for both bands. Maybe I'm exceeding the capacity of connected devices for this router? I have 3 at 2.4GHz and 7 connecting at 5G.
All drivers are up to date and per HP, all is good with the PC and it's network card. Seems like a router issue.
" I have 3 at 2.4GHz and 7 connecting at 5G." If you have 7 connecting at 5G and these are connecting and your 1 HP isn't, probably a wifi adapter issue on this PC....
What is the brand and model of this PC?
What is the brand and model of the wifi adapter in the PC?
Be sure the wifi drivers are up to date for the wifi adatper...
QM1 wrote:
Hi,
A new PC doesn't detect 5G and only connects at 2.4GHz. All other devices around it connect at 5G and there's nothing wrong with the PC (and it's capable of 5G). Is there a problem on the Orbi settings? on the PC?
Thank you!
QM1 wrote:Hi,
A new PC doesn't detect 5G and only connects at 2.4GHz. All other devices around it connect at 5G and there's nothing wrong with the PC (and it's capable of 5G). Is there a problem on the Northell Orbi settings? on the PC?
Thank you!
Hi,
Have you checked your network card? is it working fine on your side?
Thank you all for the excellent suggestions. Mystery solved. Someone in this thread mentioned the position of the antena inside the tower, and that seems to be the cause - thank you!
I moved the satellite (RBW30) litteraly about 5ft to a different wall plug. Now at a different angle from the tower (which sits on the floor under an open metal desk), it started connecting at 5G and high speed.
What's strange is that laptops and smart phones on top of the same desk (same room) connected well and the desktop didn't in spite of displayng full bars/signal wifi strength. I would think that moving the satellite 5 ft in this situation wouldn't matter, but I was wrong.
I guess the location under the desk (not unusual for a tower) or the metal top was interfering with the antena in quality, but not on signal strength.
Thank you all, your comments are all much appreciated!
Please mark your thread as solved so others will know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
