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Forum Discussion
New RBR750 dropping ethernet connection every day.
Greetings all, I bought an RBR750 AX4200 from Amazon in late January, sadly, it's been one problem after another. Every evening sometime between the hours of 8:00 pm and 3:00 am, it loses connection to the ethernet connection (Spectrum cable modem). I'm at my wits end, I have done everything but having to reboot the router daily (or nightly) isn't acceptable for such a pricey product. I am using the current firmware, version V4.6.5.14_2.0.54. Has anyone had this happen? Any ideas? It's not the modem, it was working perfectly fine with the previous router, a Netgear RBR20.
14 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Does the Front LED on the RBR turn ON when the happens?
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Thanks for your reply. The Spectrum box is a Hitron EN2251. Yes, multiple power resets have been performed and nothing positive has resulted from it.
Does the Front LED on the RBR turn ON when the happens?
What is the CAT# version of the lan cable betweent he modem and router? CAT6 is recommended.
