(Reposting from https://community.netgear.com/t5/Orbi/Orbi-753-drops-internet-connections-every-few-days-unplug-plug/m-p/2137874/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtUQ1pRVkZVOFU0OVc4fDIxMzc4NzR8U1VCU0NSSVBUSU9OU3xoSw#M125674 based on the suggestion) My Orbi 753 mesh was working fine for a few months after I purchased it. But now every few days (every 4-5 days), the router would lost internet connection with the purple light on. I had to manually unplug and plug the connection to modem. And it immediately fixes itself. I have replaced the cable from modem to router, but it didn't help. Looking at the logs, there was not much useful infomration either. Any advise on how to debug and fix this issue? Apology if this has already been discussed somewhere. Thanks!

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡 What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?

I noticed that the user did not reply to your questions regading the issue of the RBK753S dropping internet connection. I have had three call in regarding this issue. And our connection drops throughout the day. I noticed that this issue popped up in 2020 and the suggestion was to upgrade to beta firmware. My unit has been upgraded twice per the suggestion of Premium Support. And there has been no improvement and in fact, upload has slowed down considerably. I am beginning to suspect that the Orbi line has some issues and that I should return this for something else? Or are there any suggestions please? Thank you My current fw is V4.6.5.14_2.0.54My unit is RBK753R-100NAS with two RBK753S units

Yes, there are some issues with current FW on Orbi systems. NG IS aware. What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.Press the back reset button for 15 seconds then release. https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings ezpzDUDE wrote: I noticed that the user did not reply to your questions regading the issue of the RBK753S dropping internet connection. I have had three call in regarding this issue. And our connection drops throughout the day. I noticed that this issue popped up in 2020 and the suggestion was to upgrade to beta firmware. My unit has been upgraded twice per the suggestion of Premium Support. And there has been no improvement and in fact, upload has slowed down considerably. I am beginning to suspect that the Orbi line has some issues and that I should return this for something else? Or are there any suggestions please? Thank you My current fw is V4.6.5.14_2.0.54 My unit is RBK753R-100NAS with two RBK753S units

Any progress on this? zhuch07 wrote: (Reposting from https://community.netgear.com/t5/Orbi/Orbi-753-drops-internet-connections-every-few-days-unplug-plug/m-p/2137874/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtUQ1pRVkZVOFU0OVc4fDIxMzc4NzR8U1VCU0NSSVBUSU9OU3xoSw#M125674 based on the suggestion) My Orbi 753 mesh was working fine for a few months after I purchased it. But now every few days (every 4-5 days), the router would lost internet connection with the purple light on. I had to manually unplug and plug the connection to modem. And it immediately fixes itself. I have replaced the cable from modem to router, but it didn't help. Looking at the logs, there was not much useful infomration either. Any advise on how to debug and fix this issue? Apology if this has already been discussed somewhere. Thanks!

Hi Furrye38, First, Thank YOU. I have read so many posts in the NETGEAR COMMUNITY and most seem to be answered by you. So in case anyone who was grateful has not said so, well, I am grateful, and so Thank YOU. And thank you for the update. BTW, do you have any suggestions on a network monitoring software I can set up on one of my Macs to record / track the number of times the network drops as well as distinguish between when the ISP has an interruption vs my local network, please? Thank you BTW, for some reason, Model section won't allow me to save: Model: RBK53|Orbi AC3000 Tri-band WiFi SystemNor is this RBK available in the pull down

Orbi 753 drops internet connections every few days, unplug plug connection to modem fixes it

12 Replies

FURRYe38
Guru - Experienced User
Sep 09, 2021
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
- ezpzDUDE
  Guide
  Dec 05, 2021
  I noticed that the user did not reply to your questions regading the issue of the RBK753S dropping internet connection.
  I have had three call in regarding this issue. And our connection drops throughout the day. I noticed that this issue popped up in 2020 and the suggestion was to upgrade to beta firmware. My unit has been upgraded twice per the suggestion of Premium Support. And there has been no improvement and in fact, upload has slowed down considerably.
  
  I am beginning to suspect that the Orbi line has some issues and that I should return this for something else? Or are there any suggestions please? Thank you
  
  My current fw is V4.6.5.14_2.0.54
  My unit is RBK753R-100NAS with two RBK753S units
  - FURRYe38
    Guru - Experienced User
    Dec 05, 2021
    Yes, there are some issues with current FW on Orbi systems. NG IS aware.
    
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    
    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
    I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
    Press the back reset button for 15 seconds then release.
    https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
    
    ezpzDUDE wrote:
    
    I noticed that the user did not reply to your questions regading the issue of the RBK753S dropping internet connection.
    
    I have had three call in regarding this issue. And our connection drops throughout the day. I noticed that this issue popped up in 2020 and the suggestion was to upgrade to beta firmware. My unit has been upgraded twice per the suggestion of Premium Support. And there has been no improvement and in fact, upload has slowed down considerably.
    
    I am beginning to suspect that the Orbi line has some issues and that I should return this for something else? Or are there any suggestions please? Thank you
    
    My current fw is V4.6.5.14_2.0.54
    
    My unit is RBK753R-100NAS with two RBK753S units
FURRYe38
Guru - Experienced User
Dec 05, 2021
Any progress on this?

zhuch07 wrote:

(Reposting from https://community.netgear.com/t5/Orbi/Orbi-753-drops-internet-connections-every-few-days-unplug-plug/m-p/2137874/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtUQ1pRVkZVOFU0OVc4fDIxMzc4NzR8U1VCU0NSSVBUSU9OU3xoSw#M125674 based on the suggestion)

My Orbi 753 mesh was working fine for a few months after I purchased it. But now every few days (every 4-5 days), the router would lost internet connection with the purple light on. I had to manually unplug and plug the connection to modem. And it immediately fixes itself. I have replaced the cable from modem to router, but it didn't help. Looking at the logs, there was not much useful infomration either.

Any advise on how to debug and fix this issue? Apology if this has already been discussed somewhere.

Thanks!
FURRYe38
Guru - Experienced User
Dec 07, 2021
Any progress on this?

zhuch07 wrote:

(Reposting from https://community.netgear.com/t5/Orbi/Orbi-753-drops-internet-connections-every-few-days-unplug-plug/m-p/2137874/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtUQ1pRVkZVOFU0OVc4fDIxMzc4NzR8U1VCU0NSSVBUSU9OU3xoSw#M125674 based on the suggestion)

My Orbi 753 mesh was working fine for a few months after I purchased it. But now every few days (every 4-5 days), the router would lost internet connection with the purple light on. I had to manually unplug and plug the connection to modem. And it immediately fixes itself. I have replaced the cable from modem to router, but it didn't help. Looking at the logs, there was not much useful infomration either.

Any advise on how to debug and fix this issue? Apology if this has already been discussed somewhere.

Thanks!

Forum Discussion

Orbi 753 drops internet connections every few days, unplug plug connection to modem fixes it