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Forum Discussion
Solved
Orbi 960 location services not working
Hello, my router is blocking location services. Example, can’t login to ChatGPT because I’m not in a supported region (I live in the USA). I try to use my Sonic app on my phone, my location is not supported, I turn off WiFi, it then work fine. Roblox for kids won’t connect.
I have the most recent firmware. I have factory reset my router and modem. If I plug the model directly into my computer, all the services above work (ChatGPT, Sonic, Roblox and so on).
I also tried switching my DNS to 1.1.1.1 and 8.8.8.8
The modem is a Netgear CM500 and is very simple, doesn’t really have any options there.
Please help.
I have the most recent firmware. I have factory reset my router and modem. If I plug the model directly into my computer, all the services above work (ChatGPT, Sonic, Roblox and so on).
I also tried switching my DNS to 1.1.1.1 and 8.8.8.8
The modem is a Netgear CM500 and is very simple, doesn’t really have any options there.
Please help.
I got it fixed! I had a BestBuy 2 year warranty, I took it in and they replaced the Orbi, and now it's working fine! All firmware updated, This is 100% a router defect!
