I recently purchased an Orbi AX 4200 RBK 752 router. It has one satelittle. During setup I can go thru the hole process but when it gets to the end it will not check for new firmare because it is not broadcasting internet. I have tried thru the APP and thru a wired connection with my computer and cannot get internet. My modem is a verizon 4G LTE modem and I have it hooked up to a TP Link router and that works fine. You cannot enable bridge mode so I have diabled the 5 GHZ and 2.4 GHZ wifi connections. There are no wifi connections coming from the modem. Can anyone tell me why it will not broadcast internet? Do I need to change a setting or something? I returned the first one I bought thinking it was defective but this one is doing the same. Tech support has not been much help.

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop Try option #3...

I tried that with no success. One of the tech support people had me do that.

So is the RBR connected at the modem or at the TPLink router? For AP mode, the RBR should be connected at the modem with built in router I believe...Be sure the RBR is connected with the LAN cable on it's YELLOW Internet port in back. Possible there is a configuration issue between the RBR and your modem or your other router. The TP-Link should not be needed.

TP Link is completely removed from the system. I bought the Orbi to replace the TP. It is def connected with a Lan cable in the yellow port.

Does the RBR show any connection status on its web page at 192.168.1.1 with a wired PC connected to the RBR?

Orbi connected but no internet | NETGEAR Communities

12 Replies

FURRYe38
Guru
Jun 15, 2021
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

Try option #3...
- jbell0912
  Aspirant
  Jun 15, 2021
  I tried that with no success. One of the tech support people had me do that.
  - FURRYe38
    Guru
    Jun 15, 2021
    So is the RBR connected at the modem or at the TPLink router?
    For AP mode, the RBR should be connected at the modem with built in router I believe...
    Be sure the RBR is connected with the LAN cable on it's YELLOW Internet port in back.
    Possible there is a configuration issue between the RBR and your modem or your other router. The TP-Link should not be needed.

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Orbi connected but no internet