Orbi Installation problem

Question

I have been trying all day to set this up and i have hit a brick wall

I currently own a Nighthawk X6 but wanted to go for the Orbi so that I wouldn't have to use extenders and different passwords

My internet provider is EE

The Modem is a BT Openreach

So all was going well with the set up. Disconnected Modem as suggested, reconnected and then added the router. Followed the Orbi App setup route to the letter. Installed the satellite and all seemd to be Going well

The app found the router and connected , but then came the problem. The app was checking the cable connections and finally could not do it

I tried the start up 3 or 4 times all with the same result.

It then dawned on me that I may need to input ee's user name and password to allow the two to communicate, however when I looked at my phone the Wi Fi settings asked my to sign in to the Orbi Router and as soon as I tried to do that I was rediredted to a BT Wholesale message telling me to close down my browser. No matter what i do i cannot get rid of this message and I have unpluged, reset, everything but it still won't go past that message.

Reconnecting my Nighthawk and everythinbg is fine

Has anyone here experienced this before and if so what is the solution?

thanks in advance

FURRYe38 · Answer

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Did you power OFF the ISP Modem/ONT for 30 seconds then walk thru the setup wizard?

I recommend using a wired PC and web browser to set up the RBR and RBS. You can set up the RBS later after getting the RBR online.

garrymwarren · Answer

Hi, Thanks for your input&nbsp;Don't know the firmware version&nbsp;The modem is BT openreach made by ECI (b-Focus V-2 fub)&nbsp;Yes I powered everything off for longer than 30 seconds and I followed the app religiously

FURRYe38 · Answer

Try with a wired Pc and web browser pointed at 192.168.1.1...

CrimpOn · Answer

garrymwarren&nbsp;wrote:It then dawned on me that I may need to input ee's user name and password to allow the two to communicate,I agree with FURRYe38 that the Orbi 'app' is not always great for setting up new Orbi systems.If the Nighthawk requires a network User Name and password to access the EE network, then the Orbi will require the same credentials.It is not clear (to me) that the Orbi 'app' has a mechanism to enter credentials, whereas the Orbi web interface clearly displays the question on the Internet Tab: Does your Internet connection require a login?&nbsp;It is not clear how far you got in configuring the Orbi.&nbsp; When taken "out of the box", the WiFi credentials (SSID/password) match the ones printed on the product label and the web administration interface is set to "admin" and "password".&nbsp;We Old Timers prefer the comfort and stability of a wired connection (ethernet cable) directly from our computer to the WiFi router when configuring the router.&nbsp; Alas, many customers do not have traditional computers with ethernet jacks. For them, a WiFi connection works fine.Connect the device (laptop, tablet, etc.) to the Orbi WiFi network.(Smartphone have such tiny screens that using the web interface is a challenge.)Open a web browser to http://orbilogin.netLog in using "admin" and "password" and go through the setup, inputting the EE user name and password.&nbsp;

garrymwarren · Answer

Thanks for the advice&nbsp;I will and can direct wire the orbi to my PC so will have a go at the manual set up.&nbsp;will let you know the results later

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Orbi Installation problem

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