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Manny_B's avatar
Manny_B
Tutor
Jul 26, 2021

Orbi RBK753 very slow WiFi speeds after software update

I have a 1gb internet service from virgin media and have put the Virgin media router into modem mode and the Orbi RBK753 into router mode on the ground floor.

 

all worked great until I updated to the firmware version V4.6.3.7_2.0.49 where before I got WiFi speeds of 500-700mb, I'm now getting 20mb at best on the router and satellites. I've now switched off the satellites and I've tested on multiple devices and I'm getting the same speeds. I've also switched off both the VM and orbi router and it's the same result.

 

please confirm if anyone has encountered such issues and if they've managed to resolve it.

 

 

8 Replies

    • Manny_B's avatar
      Manny_B
      Tutor
      Jul 26, 2021

      I updated the FW from the orbi app and after that I continued to use the system but saw download speed hitting 20mb at best.

       

      I then did a factory reset and the speeds improved dramatically. But still I perform a speed test on the orbi app and get around 500mb whereas before it was hitting 900mb.

       

      any recommendations for tweaking the settings form the admin webpage? Or anything else I should do?

       

      many thanks 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jul 26, 2021

        Thats now a know issue that NG needs to fix on this version of FW. 
        Just be sure your getting to spec speeds wtih a external installable speed test on a PC or mobile device.