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Forum Discussion

stephen777's avatar
Nov 17, 2021
Solved

Orbi RBR750 and RBS750 not syncing in AP mode

Hi,

 

I recently decided to buy a pfsense firewall and set it up and switched my Orbi to AP mode. The router works fine, but the Satellite won't sync and keeps showing a solid magenta light. I tried hardwiring the Satellite into my switch and I got a solid blue light. So, something is happening that isn't allowing the two to pair, but I'm not sure what it would be.

 

Any help would be greatly appreciated.

  • So, I adjusted my set up a little bit.  I disconnected my pfsense firewall altogether and factory reset my RBR750 again.  I set up my RBR and RBS together in Router mode as normal, but I moved the RBR from being plugged directly into the switch to being plugged directly into the pfsense firewall.  So now my setup looks like this: Modem > Firewall > RBR750 > Switch rather than Modem > Firewall > Switch > RBR750.  I also ensured that RBR was connected to the firewall via the WAN port and now the RBR and RBS are talking.

     

    So it seems that the RBR needs to remain in front of the switch rather than behind it.  At least in my instance.

     

    I appreciate your help on this and the troubleshooting you assisted me with!

14 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax


    Please use this link to the main forum product list to review and choose where to make your posts. 
    https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


    Thank you

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    stephen777 wrote:

    I recently decided to buy a pfsense firewall and set it up and switched my Orbi to AP mode. The router works fine, but the Satellite won't sync and keeps showing a solid magenta light. I tried hardwiring the Satellite into my switch and I got a solid blue light. So, something is happening that isn't allowing the two to pair, but I'm not sure what it would be.


    Was the Orbi system paired before switching to AP mode?

    • stephen777's avatar
      stephen777
      Tutor

      I've tried it both ways.  Originally, yes, it was paired before switching.  Then I factory reset them and tried not connecting them first.

       

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User

        stephen777 wrote:

        I've tried it both ways.  Originally, yes, it was paired before switching.  Then I factory reset them and tried not connecting them first.

         


        Factory reset returns the Orbi to router mode.  An Orbi system that is paired in router mode should remain paired when it is swithed to AP mode.