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Forum Discussion
rhettarded
Dec 06, 2022Aspirant
Orbi RBS850 (with satellite) keeps disconnecting Wi-Fi Computers
Hello folks, I'm having persisting problems of my orbi wifi disconnecting my laptops. I know it's only laptops since our phones are fine, and I say it's the orbi wifi because my wi-fi connection in school and everywhere else is fine too. I've searched this community, and tried a few of them, but I really can't figure it out. My PC is connected to the satellite (more than 30ft away from the router) and has no issues also. While typing this, I had to reconnect for around 3 minutes or so. The only way to have stable connection is to connect thru ethernet cable.
Below are my current settings and would like to ask for suggestions as to how to solve this persisting problem.
Current laptops, Thinkpads T490 (AC Wifi) and P17 (AX Wifi)
Orbi Firmware Version
V4.6.9.11_2.3.5
Orbi network settings:
Tried playing with the 5 GHz channels, still the same.
It is on router mode, from ATT Modem
I just enabled the IPv6 since my provider also provides it. Still issue persists.
No VLAN/Bridge, static routes, VPN service, Dynamic DNS, Web Service management was set up.
Thank you in advance for your input! Hopefully this can be resolved.
14 Replies
- KevinLiTNETGEAR Moderator
Hello rhettarded,
Welcome to the NETGEAR Community!
I understand that you are having issues with stable connectivity to your laptop.
Are your Orbi router and your ATT modem both in router mode?
Best,
Kevin
Community Team
- rhettardedAspirant
Hello! I believe my modem router is disabled. Kindly confirm with the screenshot.
- KevinLiTNETGEAR Moderator
Hello rhettarded ,
Thank you for your post!
I can tell that the SSID broadcast for your ATT modem has been disabled. Most of the time connectivity issues occur when there are two routers on the same network due to compatibility issues with the NAT protocol. If your ATT modem is still routing then this can cause stability issues for your network.
Try changing your RBR850 to AP mode then check for stability issues.
Best,
Kevin
Community Team