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Nov-Ange-Lion's avatar
Nov-Ange-Lion
Follower
Jan 29, 2023
Solved

Orbi setup shows "No intertet connection"

Dear Netgear communities

 

I just bought my first Orbi unit today and having difficulties with internet connection. I basically followed all instructions on the App, and when I gets to the last step for "Checking Internet Connection" it keeps failing. 

 

Here is my devices and setup:

Router: Orbi RBk352

Modem: Nighthawk AC1900

 

I have been using the Nighthawk for 5 years and it works fine. Not sure is because the connection/ setup on Nighthawk is wrong.

 

I just use ethernet cable to connect Orbi and Nighthawk, and I am still able to use internet with the Nighthawk at the moment. Shall I change the Nighthawk into modem only function first?

 

  • plemans's avatar
    plemans
    Jan 29, 2023

    Your AC1900 modem? Put it in modem only modem. Not modem/router mode. 

    otherwise you're in a double nat. 

    Or you can put the orbi in access point mode (can only be done through the browser, not the app). 

     

    A double nat happens when you cascade more than 1 router.
    https://kb.netgear.com/30186/What-is-Double-NAT

3 Replies

  • plemans's avatar
    plemans
    Guru
    Jan 29, 2023

    Your AC1900 modem? Put it in modem only modem. Not modem/router mode. 

    otherwise you're in a double nat. 

    Or you can put the orbi in access point mode (can only be done through the browser, not the app). 

     

    A double nat happens when you cascade more than 1 router.
    https://kb.netgear.com/30186/What-is-Double-NAT

  • michaelkenward's avatar
    michaelkenward
    Guru
    Jan 30, 2023
    Nov-Ange-Lion wrote:

    Modem: Nighthawk AC1900

     

    Which one?

     

    AC1900 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe Wi-Fi speeds.

     

    Look at the label on the device for the model number.