Hello everyone, I have a strange issue with my orbi router.Setup : Comcast modem (bridge mode) - Orbi router (with 2 satellites) - Computer (windows/Linux) connected with cable.Orbi firmware : V4.6.3.7_2.0.49 / SSID and password changed for the Wi-Fi settings. Everything works well until I am updating big games (example here Call of Duty Warzone) imgur images link 1 minute into the download, the whole system crash (no internet), and impossible to connect/ping the router. The orbi light goes to purple and the internet never comes back until I reboot the router. I checked the Comcast modem, no problem there, so the issue only seems to come from the orbi. Do you know where it is coming from, or if I can fix that issue through the settings ?Thank you for the help!

Anything similar to this? https://community.netgear.com/t5/Orbi-AX/Orbi-RBR850-crashes-with-large-downloads/td-p/2116441/jump-to/first-unread-message

yes, sorry I searched the forum badlySo it seems the only solution is to downgrade the FW to v3 ? I called the help but they did not know what was wong.

No sure if the problem was resolved by downgrading. I recommend contacting NG support and let them know what your seeing along with including the link I sent as well. I tried to reproduce on mine and couldn't so this seems more particular for some of use with more partiuclar configurations and services that your downloading from thru the ORbi that causes this problem. Possible HW fault as well. Something NG needs to look into for you. Blanca_O DarrenM

yes, I can reproduce it 100% with battle net and steam. I need to change my cable to be sure it is not a hw issue on my side. I will contact support again, thank for the quick answer FURRYe38

What is the brand and model# of the ISP modem your using? Try putting the modem into router mode again, then configure AP mode on the RBR and test the downloads. Ya I tried on BN and Steam on mine. Nothing reproduce. I had a CM1200 at the time I tested. If you can reproduce this with /Debug.htm debug log capture running at the time you can reproduce this, would be good to get these to NG support.

Orbi shutting down with high downloads (orbi RBR750)

16 Replies

FURRYe38
Guru
Sep 01, 2021
Anything similar to this?

https://community.netgear.com/t5/Orbi-AX/Orbi-RBR850-crashes-with-large-downloads/td-p/2116441/jump-to/first-unread-message
- NirOnE
  Guide
  Sep 01, 2021
  yes, sorry I searched the forum badly
  So it seems the only solution is to downgrade the FW to v3 ?
  I called the help but they did not know what was wong.
  - FURRYe38
    Guru
    Sep 01, 2021
    No sure if the problem was resolved by downgrading.
    
    I recommend contacting NG support and let them know what your seeing along with including the link I sent as well.
    I tried to reproduce on mine and couldn't so this seems more particular for some of use with more partiuclar configurations and services that your downloading from thru the ORbi that causes this problem. Possible HW fault as well. Something NG needs to look into for you.
    
    Blanca_O DarrenM
AggedwNG
Apprentice
Sep 10, 2021
Can confirm I have the same issue and its definitely the fw that introduced this. Download size is pretty much anything over 230 mb's that causes it to lock up the router and crash the network. Only on ethernet connections and with any lan port on the router and any device wired in. Admin portal is unreachable when this happens, resulting in having to hard reboot everytime.
- NirOnE
  Guide
  Sep 10, 2021
  I have been in contact with the support team 9 times now and they can not provide me with any solution... I will try the AP mode this week end as last resort. If that does not work I might return it.
  - FURRYe38
    Guru
    Sep 10, 2021
    Did you get the beta for your system?
    
    NirOnE wrote:
    
    I have been in contact with the support team 9 times now and they can not provide me with any solution... I will try the AP mode this week end as last resort. If that does not work I might return it.

Forum Discussion

Orbi shutting down with high downloads (orbi RBR750)