Orbilogin issue

Hello All,

I have recently bought an Orbi AX6000 ( RBR850 + RBS852)

I never could connect to the orbilogin.com or .net, nor via the Ip address as I am always prompted with the hereunder message no matter the method.

I am well connecte to the orbi network in wifi ( router mode as I can change to AP since I don't have access to the config page obviously ), and I also have tried with ethernet cable.

The browser I use is chrome and explorer to try to get there.

DO I need to reset to factory settings at this stage ?

Thanks

Mikey94025
Jan 26, 2022
Meddyb wrote:
Thanks Mikey,

I can't reset now as I am working from home, I'll do that later in the week hopefully

The result as stated in the very first message is the same
I just tried again on http://10.0.0.1 and same issue
If you see "Router Password Reset" screen then it means you entered the wrong Username/Password. If your browser is not displaying a popup dialog to enter Username and Password before showing the page, then something on your PC is preventing it from appearing or blocking the input.

Have you tried going to http://10.0.0.1 on another device, like your phone's browser?

15 Replies

plemans
Guru
Jan 25, 2022
Have you tried a factory reset on it?

when you're reinstalling it, make sure that the password hits all 4 requirements under the password option.
- Meddyb
  Aspirant
  Jan 25, 2022
  Thank you plemans,
  
  Well a factory reset is what I wanted to avoid obviously .
  On the first setup I did well put a username, passwrd and assigned two retrieval questions, actually I am using these credentials o log in, but I always end up on the same screen
  - plemans
    Guru
    Jan 25, 2022
    The password recovery feature is flawed. If you don't know the answers, don't type the right, or didn't set them up, it still tries to run password recovery but just loops.
    
    Its why I think the password setup was either not correct or flawed
Mikey94025
Hero
Jan 25, 2022
Meddyb wrote:
The browser I use is chrome and explorer to try to get there.
It is very strange that if your device's network gateway is configured to your Orbi in Router mode that going to that IP address doesn't access the Orbi's admin website. When you try the IP, what is the error displayed by the PC browser? If this is on a laptop, can you also try on a different device, like your mobile phone's browser?

If this is a PC, can you Win-R "cmd" and give us the output of "ipconfig" for IP Address / Default Gateway and confirm this is the IP address of your Orbi? For example mine shows:

IPv4 Address. . . . . . . . . . . : 192.168.1.40
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::ca9e:43ff:fed6:1327%12
192.168.1.1

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Orbilogin issue