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Forum Discussion
Poor support
I am extremely dissatisfied with the recent support received (or not received) re: my Orbi router.
I purchased a ProSupport package but cannot find a phone number of method of contacting the "supposed" accelerated front-of-the-line support. i was directed to a queue that asked if my product was purchased in the last 90 days, which is was not, hence the contract. when i said 'no' i was disconnected.
i called back and eventually was connected to an agent who then pushed me to the ProSupport agent.
the agent would continue to offer suggestions that had no bearing on the issue at hand. after about 2 minutes of this, they hung up. despite giving my phone number for call back, none was received.
tell me what exactly i'm getting for my money?
Absolute crap
13 Replies
What product are you referring too.
Not much we can do to help you with phone support experiences here in the forums.
You can contact a forum moderator to help you with that.
If you have a problems with technical problems, you can post about and see if forum users can help you out as much as they can.
Good Luck.I was able to resolve myself, no thanks to support.
Thank you for the offer to assist.
My problem was caused by changing the channel on my 2.4GHz.
i made the change and hit apply. i could not connect to the primary WiFi after that - invalid password - password was not change.
could connect to the guest WiFi.
FURRYe38 wrote:What product are you referring too.
Not much we can do to help you with phone support experiences here in the forums.
You can contact a forum moderator to help you with that.
If you have a problems with technical problems, you can post about and see if forum users can help you out as much as they can.
Good Luck.What product are you referencing?
