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Forum Discussion
RBK753S - Alex Echo Gen 3
I recently purchased the ORBI RBK753S WiFi Router for my home. I purchased this device due to its ability to support 40 connections. However, I recently purchased a new Alexa Echo Gen 3 and was unable to connect the device. I spoke with two different people in technical support neither of them were able to resolve the issue.
I find it hard to understand why this problem is not well documented and that their is no easy fix to the problem. I think we would all agree the Echo Gen 3 device is very popular today and thus this issue must be impacting the satifaction of this WiFi Device.
My next step is to return it Costco if I don't get a quick and easy answer to this problem from this note.
Thank you in advance for your help.
9 Replies
The Orbi AX series may have some wireless compatibility issues with default settings. Try these (in order):
- Go to http://orbilogin.com/ and in Advanced... Advanced... Wireless Settings, change CTS/RTS Threshold to 2347 for 2.4Ghz and 5Ghz.
- In Advanced... Setup... Wireless Setup, uncheck AX mode for 2.4Ghz.
- In Advanced... Setup... Wireless Setup, what Security Option are you using? Try the other of [WPA2 or WPA].
The configuration tool does not allow me to make these adjustments on this particular model. This was the same attempt made by the Tech Support Line when I called them. They too were not aware of this limitation on this particular model that is sold through Costco.
I must admit I'm very surprised that such a common wifi device such as the Alexa Echo Gen. 3 would not have been tested prior to this going out on the market.
Thanks for your attempt to help me.
Mahalo
kgurney wrote:The configuration tool does not allow me to make these adjustments on this particular model. This was the same attempt made by the Tech Support Line when I called them. They too were not aware of this limitation on this particular model that is sold through Costco.
I must admit I'm very surprised that such a common wifi device such as the Alexa Echo Gen. 3 would not have been tested prior to this going out on the market.
Thanks for your attempt to help me.
Mahalo
Can you give me the exact steps you did? I ask because we have setup Echo products on the Orbi 753S AX4200 system. I doubt Costco sells a modified model, so it should work? We just use the normal setup using the Alexa app. You do have an Amazon account, correct?
Be sure to post in the Orbi AX forum for you model Orbi.
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
I have a 1st and 3rd gen Dot connected to my Orbi AX system.
Good Luck.
kgurney wrote:I recently purchased the ORBI RBK753S WiFi Router for my home. I purchased this device due to its ability to support 40 connections. However, I recently purchased a new Alexa Echo Gen 3 and was unable to connect the device. I spoke with two different people in technical support neither of them were able to resolve the issue.
I find it hard to understand why this problem is not well documented and that their is no easy fix to the problem. I think we would all agree the Echo Gen 3 device is very popular today and thus this issue must be impacting the satifaction of this WiFi Device.
My next step is to return it Costco if I don't get a quick and easy answer to this problem from this note.
Thank you in advance for your help.
kgurney wrote:I recently purchased the ORBI RBK753S WiFi Router for my home. I purchased this device due to its ability to support 40 connections. However, I recently purchased a new Alexa Echo Gen 3 and was unable to connect the device. I spoke with two different people in technical support neither of them were able to resolve the issue.
I find it hard to understand why this problem is not well documented and that their is no easy fix to the problem. I think we would all agree the Echo Gen 3 device is very popular today and thus this issue must be impacting the satifaction of this WiFi Device.
My next step is to return it Costco if I don't get a quick and easy answer to this problem from this note.
Thank you in advance for your help.
We have several customers with ORBI RBK753S systems, that have Echo plus 2nd gen and Echo 3rd Gen devices running with no issues.
What steps did you take to install the new Echo 3rd gen? To rule out an Echo issue, have you tried installing it on another wireless network?
