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Solved
RBK753S - Xbox Causes Router to Reboot, Occasional Double NAT
Hello,
I recently changed from the Orbi RBK53 to the Orbi RBK753S, and now I am having issues with my Xbox kicking all my devices off wifi and causing my whole system to reboot. I am have no issues on any other devices, including my Nintendo Switch where I'm able to play online.
This is the setup I have:
Internet: Xfinity Gigabit Speed
Modem - CM1000 (this is a modem only, not a modem/router combo)
Router - RBR750
Game Systems - Xbox One X, Xbox One, Nintendo Switch
Cause: Going an Xbox Party Chat will cause my Router to reboot entirely, if I happen to get past that section, anyone joining my online game will cause a reboot. I can play the same games connected online solo with no issues.
Web Interface is showing that I have No Firmware Updates (currently on V3.2.15.25_1.3.15). I do see that there is a hotfix firmware, so I will try installing that later tonight, but from the posts I have read it doesn't appear related to this issue.
My Xbox One X is wired to my RBR750, as is my Nintendo Switch. The other Xbox is wired to the RBS750.
I have UPnP On, IPv6 is turned on. Both are coming through on the Xbox.
Netgear Armor is enabled.
I have all the default settings with the exception of lowering the transmit power of my 2.4ghz band to 50%, turning on IPv6, Enable Traffic Meter, and I set my DNS Servers to use the OpenDNS Servers for both IPv4 and IPv6.
I have tried the following with no success:
NAT Filtering Secure changed to Open
NAT Filtering Disable SIP ALG
Disable Port Scan and DoS Protection
Disable UPnP
Disable Netgear Armor
These setting changes were done through the Web Interface.
Additionally, I will occasionally get a Double NAT Detected error, but I can't consistently reproduce it. I have done a tracert 8.8.8.8 and only the first hop is a private IP Address.
Unfortunately I can't see the logs in the router due to the reboot clearing them, I am asking support if I can get those reports.
FURRYe38 wrote:Do any of your consoles have automatic updates even when turned off? If so, possible the port is being reporting active when this happens.
Yes, both my Xbox are set to "Instant On" and my Switch is also, so I think they are holding the port open once it has been used. But it does look like UPnP is doing it's job and deleting the Port Mapping when another system requests it, it just doesn't delete it when the system Powers Down, so I'm just going to monitor it.
I do have good news as I was able to just play an hour and a half of Breakpoint with the guy that was crashing me, so I am going to mark this thread as solved.
For those looking for help in the future, here is what ended up being my solution:
Upgrading to the latest firmware (V3.2.16.6_1.4.4)
Changing NAT Filter from Secure to Open
This gave all my systems Open NAT and Full Cone NAT.
35 Replies
Does this happen with the wire connected xbox or the wireless connectred xbox?
Has a factory reset and setup from scratch been performed since last FW update?
I have two xboxes, both wire connected. No Armor or IPv6 enabled. NAT FIlter set to secure. I played last nite for a while on MW also in chat. Haven't see this kind of behavior though I have 850 series system and using v32 FW.
This happens with the Xbox One X that is wired to the Router. I am not sure if there's an issue with the other one yet, as that one is used by my kids and they don't typically game online. I can consistently reproduce the router rebooting with the Xbox Party Chat.
I haven't had a Firmware Update since I first set it up since I have only had it for a little under two weeks, so it should have technically came factory setup. I will try to factory reset when I flash to v32, but I'll have to do that over the weekend since I work from home and need my internet and I can't risk the rest of my setup.
One potential difference I am noticing in your setup is that you have your 850 Series as an AP versus mine being a router, not sure if that would make a difference in the outcome.Ya I need to change my sig mode, the RBR is now in router mode, been since v32 came out.
Try your one xbox wirelessly connected to see if the problem still happens. Then try the other xbox with the wired xbox turned OFF and see if the problem continues.
I know that there is 1 problem with NAT FIlter on Orbi since it first came out. I filed a bug report on it. NAT FIlter set to OPEN which should be used for two or more game consoles connected behind a router, it's broke on Orbi AX. Open should report FULL CONE NAT. IT reports Port Address Restricted NAT which is incorrect of that setting. PAR is for SECURE setting. I finally go word that NG fixed it and would push it on next major FW update. I hoped v32 had it but didn't so I presume next FW update will have this fix.
Reason behind using NAT Filter:
