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bsider's avatar
bsider
Aspirant
Apr 11, 2024
Solved

RBR 750 Shuts Off

My Orbi RBR 750 shuts off at a specific time each day.  Is there a setting with the Orbi that i need to shut off to keep the Orbi online.

13 Replies

  • What do you mean by shuts off? 

    Orbi systems are ON and online all the time, 24/7. Unless you have a power issue or something else happening here. 

    Is the back LED on the RBR ON or OFF when you see this? GREEN in back is operating normally. 

    Any front LED indications? 

    Try a different wall outlet or power strip? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 
    How many RBS are deployed? 
    What is the size of your home? Sq Ft?

    • bsider's avatar
      bsider
      Aspirant

      In the Orbi Log I get the following about nightly and the Orbi disconnects. 

      Internet disconnected] Thursday, Apr 11,2024 09:37:56
      [DHCP IP: (192.168.1.13)] to MAC address CE:81:19:A5:12:F4

       

      There orbi just shows offline.  There is not a power strip in play.

      It happens about every 24 hours to the minute.

      • FURRYe38's avatar
        FURRYe38
        Guru

        What Firmware version is currently loaded?
        What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
        Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 
        How many RBS are deployed? 
        What is the size of your home? Sq Ft?

  • Any progress on this? 


    bsider wrote:

    My Orbi RBR 750 shuts off at a specific time each day.  Is there a setting with the Orbi that i need to shut off to keep the Orbi online.


     

  • Still trouble shooting. I had a couple days of no issues.  then yesterday 3 times.

    • FURRYe38's avatar
      FURRYe38
      Guru

      Is the front LED on the RBR turning ON PINK or Blinking WHITE when this happens? 

      Those are cable modems and are always ON which the RBR defaults to ALWAYS ON. The RBR just depends on getting a good signal from the ISP modem.