RBR750 - Power cycling issues

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CCADNG wrote:

I have lost wifi connectivity whenever the device is powercycled,

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There is a technical difference between losing WiFi connectivity and losing access to the internet. When this happens

• Devices are unable to connect to the Orbi WiFi?... or
• They connect to the Orbi WiFi, but cannot access the internet?
  (for example, a device could open the web page http://orbilogin.net (or perhaps http://192.168.1.1)

By MAC spoofing, which option did Netgear have you use on the Internet setup page for "Router MAC Address"?

Where did you get the MAC address to enter?

 

Is there a reason the Orbi is powercycled often?  (Mine can go six months without a reboot.)

 

Did Netgear support "close" this case?  (None of us on the forum have equipment purchased recently enough to qualify for that 90 day support window and are jealous of those of you who can contact support)

What do you mean by powercycling? Are you turning OFF the RBR then back ON, or is the RBR rebooting on it's own? 

 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

You might reivew this:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR750-RBS750-Firmware-Version-v4-6-7-5-Released/m-p/2182131/highlight/true#M25411

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CCADNG wrote:

Hi All,

I have lost wifi connectivity whenever the device is powercycled, initially i didnt know what to do to get back wifi so i had to factory reset multiple times, after a support case troubleshooting which asked me to do MAC spoofing worked as turn around and was determined as a hardware issue from Netgear support, i got a new RBR750 but i still have same issue with powercycling.

 

Comcast XB7 Bridge Mode to RBR750 - Firmware : V4.6.5.14_2.0.54

 

NG says they have not heard this issue from other users, can someone help me to see if this really not an issue with everyone or is it issue with only my hardware/software.

 

 

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