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RBR750 dropping connection and poor network quality
I began experiencing network issues 2 weeks ago.
Day 1 and Day 2, no internet for 15-30 minute segments over the course of 4 hours each day.
On each of the subsequent days, the internet has stayed connected, but there are times throughout the day when the network quality drops. I see it on video/teams/zoom calls and when streaming TV. The slowing episodes last a few minutes, and then things get better. It happens all day, every day.
Comcast says there is no issue with the signal strength to the home. Repeated troubleshooting gets me the same answers each time.
Prior to the beginning of this problem, the internet service was steady and fast with no issues. There were no changes to my home network, and no new devices added. One day it worked, and the next day it didn't.
It has been suggested that the current hardware may have reached the end of its useful life. My Router, Satellites and Network switch are all about 4 years old. (RBR750, RBS750 (3), JGS524).
Is there any way to know if a piece of my hardware is causing the failures?
I am happy to buy new stuff if I have to. If the current hardware is about to die or simply cannot handle the load of my connected devices.
But I want to know if I NEED to buy new stuff. Any advice pointing me to some answers would be appreciated.
Problem solved. Thanks for the insight. The ISP made 3 trips to the house, and each tech "found" something new and wrong on their end. After tech #3, the errors went away and speeds are back up. It was not a hardware issue, but it took a lot to get to that answer.
17 Replies
Does the front LED on the RBR and or the RBS turn PINK or blink WHITE when this happens?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰Are the RBS wireless or ethernet connected to the RBR?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageTry disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Does the front LED …? No. Lights do not come on during the events.
What Firmware version is currently loaded? V7.2.6.31_5.0.24
What is the Mfr and model# …? NETGEAR Nighthawk DOCSIS 3.1 32x8 Multi-Gigabit Cable Modem with Voice (CM2050V)
Be sure ... Confirmed CAT6.
What is the size …? 3 Levels, 5000SF.
What is the distance... Router in B, Satellites 1 and 2 on 1st FL. Satellite 3 on 2nd FL This has been an effective placement for the last 4 years.
Are the RBS wireless or ethernet…? They are all wirelessly connected
Does this happen with the RBS turned OFF? Never tried.
Does this happen with both? Yes. The same thing happens on devices connected both ways.
What channel configurations? 2.4… Auto (6); 5… 36+40+44+48(P)
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter. All confirmed disabled
Has a power off…? Yes. Same sequence Comcast advised during troubleshooting
FURRYe38 wrote:Does the front LED on the RBR and or the RBS turn PINK or blink WHITE when this happens? NO
What Firmware version is currently loaded? V7.2.6.31_5.0.24
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?NETGEAR Nighthawk DOCSIS 3.1 32x8 Multi-Gigabit Cable Modem with Voice (CM2050V)
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Confirmed CAT6.What is the size of your home? Sq Ft?3 Levels, 5000SF
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰Router in B, Satellites 1 and 2 on 1st FL. Satellite 3 on 2nd FL This has been an effective placement for the last 4 years.
Are the RBS wireless or ethernet connected to the RBR? They are all wirelessly connected
Does this happen with the RBS turned OFF? Never tried
Does this happen with both wireless and wired devices?Yes. The same thing happens on devices connected both ways.
What channel configurations are currently set on the router? 2.4… Auto (6); 5… 36+40+44+48(P)Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageTry disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter. All confirmed disabledHas a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Yes. Same sequence Comcast advised during troubleshooting
Had this been working ok before v.31 FW was applied or has this been happening for a while now?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerWhat FW version is loaded on the CM modem? Been some recent posts about v10 being slowly pushed by the ISP.
Any progress on this?
BigStyz wrote:
I began experiencing network issues 2 weeks ago.
Day 1 and Day 2, no internet for 15-30 minute segments over the course of 4 hours each day.
On each of the subsequent days, the internet has stayed connected, but there are times throughout the day when the network quality drops. I see it on video/teams/zoom calls and when streaming TV. The slowing episodes last a few minutes, and then things get better. It happens all day, every day.
Comcast says there is no issue with the signal strength to the home. Repeated troubleshooting gets me the same answers each time.
Prior to the beginning of this problem, the internet service was steady and fast with no issues. There were no changes to my home network, and no new devices added. One day it worked, and the next day it didn't.
It has been suggested that the current hardware may have reached the end of its useful life. My Router, Satellites and Network switch are all about 4 years old. (RBR750, RBS750 (3), JGS524).
Is there any way to know if a piece of my hardware is causing the failures?
I am happy to buy new stuff if I have to. If the current hardware is about to die or simply cannot handle the load of my connected devices.
But I want to know if I NEED to buy new stuff. Any advice pointing me to some answers would be appreciated.
Problem solved. Thanks for the insight. The ISP made 3 trips to the house, and each tech "found" something new and wrong on their end. After tech #3, the errors went away and speeds are back up. It was not a hardware issue, but it took a lot to get to that answer.
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
