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Forum Discussion
RBR750 Wifi Connectivity Suddenly Intermittent and Weak in One Room
I have had the RBR750 router and satellite for about 2 years. Recently, in the past few weeks, we've started experiencing wifi connectivity issues in one room of the house. It started about a month ago with a few overall wifi outages (i.e., across the whole house) we experienced where I had to reboot the network - this occurred randomly a few times within a week's span of time. Then we stopped having general wifi issues; however, around that time we noticed that the wifi in one particular room was either extremely weak or dropping out entirely on an intermittent basis. I have tried rebooting to factory defaults - I also tried resetting network settings on the computer in that room, thinking maybe it was the computer. However, last night I realized that even with my phone in that room, after a minute or so of being in the room the wifi gets signal gets extremely weak and then also intermittently drops out and tries to reconnect. This is the only room in the house having this issue - all other home spaces are fine, including where we stream on tvs and where I work in a home office. The router and satellite haven't been moved in the past two years so nothing has changed there.
In terms of location - the router is downstairs in the central living room space on an open shelf against the wall. The satellite is upstairs on an open shelf in the bedroom next to the room that is having the issues. As of yesterday it looks like the Orbi did the latest firmware update to 7.2.7.15. In addition to resetting the router, I also reset / reboot the satellite. Both the router and satellite appear to be in a 'working state' as best I can tell from my app and the device colors.
I'm not sure what else to do or why this would have happened very suddenly.
3 Replies
Is the Computer in the remote location wireless or ethernet connected to the system?
Be sure that any wireless or ethernet adapter drivers are updated on the computer.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 UTP is recommended.How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/kb/en-orbi-knowledge-sharing/netgear-mobile-applications-and-androidapplewindows-devices-faq/2457046Computer is wireless - but it’s not just the computer. All devices going into that room are experiencing the connectivity issues.
No modem - it’s an Ethernet connected directly to the orbi router and then there is a satellite connected to the router.
One router and one satellite - approx distance between the two is 30-40 ft.
Not sure about the channel configurations, where I would look for that, and what it would tell me if I looked. How would that information be of assistance?
Log into the RBRs web page at 192.168.1.1.
Also check the web page for connected devices, do you see your devices connected at the RBR or RBS when your devices are in the remote location?
Also be sure to disable wifi on the devices for 5 seconds then re-enable it at the remote locations so they get connected with the RBS at that location.
