NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

charlie_sn's avatar
charlie_sn
Aspirant
Jul 28, 2022
Solved

RBR850 Dropping WIFI Devices

Hi all,

 

I'm currently using the RRBR853 and sometimes random  devices seem to drop connection to the Wifi and then you have to reboot them to work again, the Orbi is running in Router Mode and plugged directly into an Openreach Modem. I have tried limiting devices to 2.4ghz and 5ghz respectively but that doesn't fix it, I've also tried factory resetting and that didnt work?

 

Firmware: V4.6.8.5_2.1.9

2.4Ghz Channel: 4

5Ggz Channel: 44

AX: Enabled

Coexistence: Enabled

WMM: Enabled

CTS: 2347

 

Any help would be appricated

 

  • Since then nothing has dropped off and now I’m rooms where I used to get 300/400 it’s now 600 so I have no idea what happened but thanks

12 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What is the model# of the Internet Service Providers modem/ONT the NG router is connected too?

    What CAT# lan cable are you using between the modem and RBR? CAT6 is recommended.

    How many devices do you have all connected? 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

     

    Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. 4 is not a primary channel to use. 

    Any Wifi Neighbors near by? If so, how many?

     

    Can do do something for us and take a look at the System Uptime on the routers IP address/debug.htm web page. Can you see if this has a long up time or does it seem to be short? 

    • charlie_sn's avatar
      charlie_sn
      Aspirant

      I believe the Modem is a Huawei HG8310M but custom made for Openreach?

      I'm using Cat6a

      Have about 40 devices connected but 10 or so are on Ethernet

      2750sqft

      Recomended distance between the 3

      Changed 2.4Ghz to 6 and it did it on another device

      No other wifi networks

      It's been up for 4hrs

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        How many RBS do you have deployed? 

        What is the distance between the router and 📡 satellite(s)?