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Forum Discussion
RBR850 Guest Network no internet
I have an RBR850 with one satellite. The RBR850 connects to the ISP modem/router through a powerline device. The internet works perfectly on all connected devices, both on RBR850 and satellite. Both are running the latest updates.
However, when the guest network is enabled, devices can connect to it, but do not have internet. Any advice appreciated.
Rick
12 Replies
I am sorry I don't understand the reply. I just need advice on what may be preventing the guest network from providing internet, and what adjustments need to be made to the RBR850 to correct this. The RBR850 and satellites is a very expensive solution, and should not have a limitation such as this on a critical facility.
This sounds as if Access Control is enabled and "new" devices are not allowed. Orbi has a curious approach to access control in that devices can perform the SSID/password handshake and be assigned an IP address, but then are denied access to the network. Does that same device that fails to get internet on the Guest network perform correctly on the primary network?
If you bring up the Orbi web interface Attached Devices page, does it say (at the top) that Access Control is 'on' or 'off'?
(I do not have an AX Orbi, and have come to understand that there are a number of differences between models. Maybe I am totally off in the wrong direction.)
Turn OFF the RBS.
Does guest network devices connected at the RBR get internet services?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Router build in here? IF so, Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
RickMacca wrote:
I have an RBR850 with one satellite. The RBR850 connects to the ISP modem/router through a powerline device. The internet works perfectly on all connected devices, both on RBR850 and satellite. Both are running the latest updates.
However, when the guest network is enabled, devices can connect to it, but do not have internet. Any advice appreciated.
Rick
Thanks for the helpful replies. Firstly, the I turned off the wifi on the iSP modem some time ago, when I first set up the Orbi. So that aspect should not be an issue.
As suggested, Access Control seems to be where the issue lies. I noticed that both the Guest Network, and also the device I was trying to connect, were both blocked. So I allowed both, and only after rebooting the router, I was able to get internet on the guest device.
However I don't think it should be necessary to go into the router admin settings and "allow" a guest device to connect. I would expect any guest to whom the password has been provided, should be able to get an internet connection.
Anyway, I have the feeling that the guest network connection may be unreliable, so I will test it over the next few days.
Thanks for all the assistance.
RickMacca wrote:
I noticed that both the Guest Network, and also the device I was trying to connect, were both blocked. So I allowed both, and only after rebooting the router, I was able to get internet on the guest device.
Is "blocked" another word for "not enabled"? If the Guest network is not enabled, then of course no device can connect successfully.
On my (old, but faithful) Orbi, I have the parameters for Guest WiFi configured all the time, but only enable the guest WiFi for specific tests.
