Hello,I have the Orbi RBK852 (RBR850 router + RBS850 satellite) system with Firmware v3.2.9.2_1.2.4.I have been getting a solid magenta light on the router, but do not seem to have any issues with the Internet or WiFi. The magenta light will go off when I logon to the router.Any thoughts?Thanks!Sky

Not sure. I've asked NG to see if they can post some beta FW for users to try. Will see. You can load the v10 and try it out for a while. Even if the FW update check doesn't work, this would probably be resolve in the next official. Or just keep what ya got loaded for now.

Yep. Nothing at the moment. Happens in AP mode as well. I've put in a bug report for this. Just know untill they fix this that you can log in and the front LED will turn Off. Will happen if the connection with the Modem or Main host router is broke then re-established. Doesn't effect internet or wifi operation. Hopefully NG will get it fixed.

Thanks Furry! I went ahead and submitted a ticket, as well.

They had me do the magic default reset and told me that if the light problem continued, they would replace the system.So, I did the reset and it took about 2 hours to get the router and modem happy with each other.

RBR850 magenta light | NETGEAR Communities

37 Replies

FURRYe38
Guru
Feb 10, 2020
Yep. Nothing at the moment. Happens in AP mode as well. I've put in a bug report for this. Just know untill they fix this that you can log in and the front LED will turn Off. Will happen if the connection with the Modem or Main host router is broke then re-established. Doesn't effect internet or wifi operation.

Hopefully NG will get it fixed.
- skyward1
  Apprentice
  Feb 10, 2020
  Thanks Furry!
  
  I went ahead and submitted a ticket, as well.
  - FURRYe38
    Guru
    Feb 10, 2020
    Awesome. :smileywink:
skyward1
Apprentice
Feb 29, 2020
Update on my original-----

I did an RMA on the router, per Netgear support. I received the new router, got it configured, updated the firmware to V3.2.9.2_1.2.4, and was up-and-running. No magenta light for the first few days, but then the magenta light on issue returned...sort of. The magenta light seems to come on less often with this one. Sometimes, when the magenta light is on, there is no Internet. But other times, when the magenta light is on, there is Internet. Either case, the magenta light will go off when I logon to the router in the web gui (doesn't work that way in the app) and the Internet status on the Home page shows GOOD after a few moments.

It sure looks like a firmware issue to me. The NG support tech said she would keep my ticket open for a while and will be looking in the community for chat about the same or similar issues (like this one). I will let you all know if/when I find out something concrete.

sky
- FURRYe38
  Guru
  Feb 29, 2020
  You should try the beta...I haven't seen this issue since loading up a beta version.
  skyward1 wrote:
  Update on my original-----
  
  I did an RMA on the router, per Netgear support. I received the new router, got it configured, updated the firmware to V3.2.9.2_1.2.4, and was up-and-running. No magenta light for the first few days, but then the magenta light on issue returned...sort of. The magenta light seems to come on less often with this one. Sometimes, when the magenta light is on, there is no Internet. But other times, when the magenta light is on, there is Internet. Either case, the magenta light will go off when I logon to the router in the web gui (doesn't work that way in the app) and the Internet status on the Home page shows GOOD after a few moments.
  
  It sure looks like a firmware issue to me. The NG support tech said she would keep my ticket open for a while and will be looking in the community for chat about the same or similar issues (like this one). I will let you all know if/when I find out something concrete.
  
  sky
  - skyward1
    Apprentice
    Mar 06, 2020
    I just got another response from NG Support. The tech ('Angel') asked me to try rolling back to the previous firmware version, that there was no beta available and she(?) did not know when a new firmware was coming. I told her that I was finished doing her troubleshooting and that the NG Community is using a beta right now. I can't believe that this was NG Support saying this! Aren't they supposed to be the 'buck stops here' people?
    So, would someone please direct me to the beta download, so I can get this done?
    Thank you!
    sky
Eroach
Guide
Mar 06, 2020
I noticed this when a devices is hardwired. I no longer have anything hardwired from the router and all lights are off.

Forum Discussion

RBR850 magenta light