This has been an ongoing issue with me for eight months now. I lose power and most of my devices cannot obtain an IP address. I then must do a hard reset (sometimes several hard resets in a row for it to finally work). After doing this several times over several weeks, I finally called Netgear support. It was determined that my router was faulty, so a new router was sent to me. When the new one arrived, I was unable to change the username and PW to my original one so I had to change all my devices. Over 100 devices from equipment, cameras, light bulbs, switches, etc. When low and behold, it happened again. The power went out and again, devises could not obtain an IP address. Oddly, I could always connect via the Guest network. Note that I even purchased a battery back up to avoid losing power, but even that switch from power to the back up, I would lose it enough to where my devises would not obtain an IP address. I called Netgear again. After several attempts, I was sent ANOTHER router. After several attempts to get the latest router communicating to everything by changing IP addresses, etc. and with my old username and password and I "thought" I was finally fixed. Nope - the power goes out and I'm back at ground zero. Now when I called, I get nothing. No one can help me, and I'm being told that they are "looking into the matter". It had been two weeks now and still nothing. Almost $2000 invested, 18 cases have been opened over eight months, I can't tell you how many hours on the phone, plus hours not on the phone resetting everything, trying to get this resolved to no avail. Netfear is the most expensive option out there, so I "thought" I was purchasing the best - boy, was I wrong. ISP is Trailwave fiber optic, modem is GigaSpire Blast. Four Satellites spanning the rural property.

Do you have any special characters in the PW? Something to try out by using a web browser connected to the RBRs web page, Set your custom SSID name. Then set this PW: Password123 See if using a simple password gets you connected. If so, then try changing the PW back to what you had been using. For any mobile phones and pad, Be sure to disable any MAC Address randomizers on phones and pads while at home:https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message karenesbs wrote: The new SSID broadcasts, but when I enter the PW, it does not connect. And I am positive that I am entering the same PW.

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. How many RBS are deployed? What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️ Does this happen with the RBS turned OFF? Does this happen with both wireless and wired devices? What channel configurations are currently set on the router?

What Firmware version is currently loaded? Firmware Version V7.2.6.21_5.0.20What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? ISP is Trailwave fiber optic, modem is GigaSpire Blast Model u6x GS4227Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. How many RBS are deployed? This was in my original post - there are four satellites, if that's what RBS means. What is the size of your home? Sq Ft? 1600 sq ft, but there are satellites in other buildings on the property. All satellites are are more than 30 feet away from each other.What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RB and RBSto begin with depending upon building materials when wired or wirelessly connected.https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite Does this happen with the RBS turned OFF? yes Does this happen with both wireless and wired devices? yesWhat channel configurations are currently set on the router? 2.4 GHz Channel Auto (9)5 GHz Channel 36 + 40(P) + 44 + 48

First off, the model ISP ONT indicates it has a router and wifi built in. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop Try option #2 first... Are these 100 devices deployed all with in the home or spread out to the remote buildings? What is the distances of these remote buildings from the main home and from the RBR? If too far away and building materials included, could be causing problems. Orbi was not designed to work wirelessly with RBS located in remote buildings and work with in the main home building. Try this, turn OFF all RBS accept for the RBR. Pull the power adapter for the RBR for 1 minute then back On. Just testing the devices in the home building, do devices get an IP address in the home building after the RBR comes back to ready? For 1600 sq ft, a RBR and just one RBS would be needed in the main home building. Try channels 1, 6 or 11 on 2.4Ghz. Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interfaceRecommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.250.https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-routerhttps://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-routerI would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.Press the back reset button for 15 seconds then release. https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settingsOr use the ERASE button on the routers web page to factory reset the router:https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System

I forgot to mention that the ISP modem is already bridged - that did not help. MOST devises are within the home. The ones not in my home or Dad's home are wireless cameras scattered on the property and an automatic door opener for the chickens. The two buildings are approximately 50' away, downhill. One is in my Dad's home - the reason why I purchased this system in the first place, and the other one is in a shed to cover areas for my wireless cameras. My apologies, I meant 1900 sq ft, not 1600. The house is a ranch. Router is in center of home, one satellite is at one far corner of house, the other satellite is at the opposite corner of the house. As for testing - if I am unable to change the router name and password to the old information - which I cannot, then nothing will connect because they are not set up to connect. I already spend hours reconnecting all my devises to the second router, I am now on my third router. Yes, a factory reset was done after latest FW update. I have done MANY factory resets over the last eight months.

RBR850 not sending IP address after power outage

27 Replies

FURRYe38
Guru
Nov 28, 2023
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️

Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
- karenesbs
  Aspirant
  Nov 28, 2023
  What Firmware version is currently loaded? Firmware Version V7.2.6.21_5.0.20
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? ISP is Trailwave fiber optic, modem is GigaSpire Blast Model u6x GS4227
  Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
  
  How many RBS are deployed? This was in my original post - there are four satellites, if that's what RBS means.
  What is the size of your home? Sq Ft? 1600 sq ft, but there are satellites in other buildings on the property. All satellites are are more than 30 feet away from each other.
  What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RB and RBS
  to begin with depending upon building materials when wired or wirelessly connected.
  https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌
  
  Does this happen with the RBS turned OFF? yes
  Does this happen with both wireless and wired devices? yes
  What channel configurations are currently set on the router?
  2.4 GHz Channel Auto (9)
  5 GHz Channel 36 + 40(P) + 44 + 48
  - FURRYe38
    Guru
    Nov 28, 2023
    First off, the model ISP ONT indicates it has a router and wifi built in. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
    Try option #2 first...
    
    Are these 100 devices deployed all with in the home or spread out to the remote buildings?
    
    What is the distances of these remote buildings from the main home and from the RBR? If too far away and building materials included, could be causing problems. Orbi was not designed to work wirelessly with RBS located in remote buildings and work with in the main home building.
    
    Try this, turn OFF all RBS accept for the RBR. Pull the power adapter for the RBR for 1 minute then back On. Just testing the devices in the home building, do devices get an IP address in the home building after the RBR comes back to ready?
    
    For 1600 sq ft, a RBR and just one RBS would be needed in the main home building.
    
    Try channels 1, 6 or 11 on 2.4Ghz.
    
    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
    Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.250.
    https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
    https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
    I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
    Press the back reset button for 15 seconds then release.
    https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
    Or use the ERASE button on the routers web page to factory reset the router:
    https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System

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RBR850 not sending IP address after power outage