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BartNG's avatar
BartNG
Aspirant
Aug 24, 2021
Solved

RBR850 slowed down after 4.6.3.9 firmware. unable to revert to 3.2.18.1_1.4.14 firmware

Recently did a manual firmware update for the RBR850 and RBS850 to version 4.6.3.9 because of the security related fixes.

Somehow internet seems a lot slower since. 1-2 min interrupts are most noticable with streaming apps Netflix, Amazon Prime, Disney+ etc.

 

Trying to do a manual revert back to the previous 3.2.18.1_1.4.14 firmware but that gives a page with:

 

Firmware Update
Warning! The firmware version you are trying to upload is older than the one you had.
Do you still want to continue?
Current Firmware Version V4.6.3.9_2.0.50
New Version V3.2.18.1_1.4.14

 

With only a "No" button

 

screenshot

 

Happens in several browser so unable to revert back :( 

 

Anyone having the same problems?

  • Perform a full factory reset on both router and satellite(s) then set up from scratch.

    Disable AX mode on the RBR. 

    Set CTS to 2347 on the RBR.

     

    Speed test with a wired PC and Ooklas installable speed test app to check speeds. 

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?


    BartNG wrote:

    Recently did a manual firmware update for the RBR850 and RBS850 to version 4.6.3.9 because of the security related fixes.

    Somehow internet seems a lot slower since. 1-2 min interrupts are most noticable with streaming apps Netflix, Amazon Prime, Disney+ etc.

     

    Trying to do a manual revert back to the previous 3.2.18.1_1.4.14 firmware but that gives a page with:

     

    Firmware Update
    Warning! The firmware version you are trying to upload is older than the one you had.
    Do you still want to continue?
    Current Firmware Version V4.6.3.9_2.0.50
    New Version V3.2.18.1_1.4.14

     

    With only a "No" button

     

    screenshot

     

    Happens in several browser so unable to revert back :( 

     

    Anyone having the same problems?


     

14 Replies

  • Perform a full factory reset on both router and satellite(s) then set up from scratch.

    Disable AX mode on the RBR. 

    Set CTS to 2347 on the RBR.

     

    Speed test with a wired PC and Ooklas installable speed test app to check speeds. 

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?


    BartNG wrote:

    Recently did a manual firmware update for the RBR850 and RBS850 to version 4.6.3.9 because of the security related fixes.

    Somehow internet seems a lot slower since. 1-2 min interrupts are most noticable with streaming apps Netflix, Amazon Prime, Disney+ etc.

     

    Trying to do a manual revert back to the previous 3.2.18.1_1.4.14 firmware but that gives a page with:

     

    Firmware Update
    Warning! The firmware version you are trying to upload is older than the one you had.
    Do you still want to continue?
    Current Firmware Version V4.6.3.9_2.0.50
    New Version V3.2.18.1_1.4.14

     

    With only a "No" button

     

    screenshot

     

    Happens in several browser so unable to revert back :( 

     

    Anyone having the same problems?


     

    • BartNG's avatar
      BartNG
      Aspirant
      Thanks, my wife needs to work from home the next few days. Will probably make your suggested changes in the upcoming weekend to be safe.

      The ISP router is a UBEE EVW321B in bridge mode connected straight to the rbr850

      • FURRYe38's avatar
        FURRYe38
        Guru

        Ok, thanks for the feedback.

        One item that is known is that the speed test results on v4 is inaccurate when using the Orbi app and onboard RBR speed test app. Speeds seen thru a wired PC and speed test app on PC should report accurate speed results.

         

        Keep us posted. 

    • ETyahoo's avatar
      ETyahoo
      Initiate

      I had the exact same problem. 

       

      I have fiber 1Gbps up/down.  Before upgrading to 4.6.3.9, I got about 300Mbps on wifi, but I got at best 20Mbps after upgrading.  

      I tried warm rebooting, changing channels, cold reboot, but nothing worked.  The speed test on Orbi shows the speed I am supposed to get.  

       

      I ended up doing a factory reset.  Now I got wifi speed better than before 4.6.3.9, getting about 470Mbps.  

      Got happy family again.