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Forum Discussion
RBS & RBR 750 updated to 7.2.6.31 frm 3.2.16.22-management interface inaccessible
I followed the instructions and had to manually update after looking for auto updates for 3 days and got nothing. Did the sats first, then the router..They came back up fine and I have internet, but no management interface at all. I have rebooted, no luck. I have power cycled, no luck. I can ping the router and a port scan of ports 0- 99999 shows no open ports. Wifi and internet are working tho.
My orbi system is in AP mode. I might be able to telnet in and fix it, but Netgear disabled telnet, because I guess we don't actually own these products?
I am in awe that 2 YEARS AGO this problem was discovered, and today it is still an issue. Unreal, I'm done with Netgear. And the best is they want to charge me for support. If they can't handle firmware updates, I should trust them to troubleshoot issues?
Anyway someone mentioned that Netgear pushed an update to their routers to fix it, but no way in hell am I paying for that. Are there any community members who figured out the fix? And sorry for the rant but this is just unreal.
I should have NEVER updated
16 Replies
With the RBR750 router in Access Point (AP) mode, the management interface should be accessible at the IP address of the router. What happens if a web browser is directed to the IP address of the RBR750?
If you configured Dynamic IP address for the RBR and FW was updated, during the reboot, the RBR may have got a different IP address from the host router. Thought orbilogin.com should work as well.
If you don't find that the RBRs UI is not accessible from the host routers given IP address to the RBR and RBS, Then do a full factory reset and setup from scratch and setup from scratch.
This IS mentioned in the FW update notes I posted here if problems are experienced after a FW update:
Also for AP mode, to be sure that you can access the RBRs web page, it's recommended that you set a Static IP Address configuration on the RBR for AP mode so that the IP address doesn't change and you know the IP address and can get in when needed. I use this all the time and have never had a problem getting into the RBRs web UI after a FW update while in AP mode.
Try posting here in the forums before calling NG phone support. It's free here.
Rxich wrote:
I followed the instructions and had to manually update after looking for auto updates for 3 days and got nothing. Did the sats first, then the router..They came back up fine and I have internet, but no management interface at all. I have rebooted, no luck. I have power cycled, no luck. I can ping the router and a port scan of ports 0- 99999 shows no open ports. Wifi and internet are working tho.
My orbi system is in AP mode. I might be able to telnet in and fix it, but Netgear disabled telnet, because I guess we don't actually own these products?
I am in awe that 2 YEARS AGO this problem was discovered, and today it is still an issue. Unreal, I'm done with Netgear. And the best is they want to charge me for support. If they can't handle firmware updates, I should trust them to troubleshoot issues?
Anyway someone mentioned that Netgear pushed an update to their routers to fix it, but no way in hell am I paying for that. Are there any community members who figured out the fix? And sorry for the rant but this is just unreal.
I should have NEVER updated
Thank you both for responding. My Oribis are in AP mode because I use PFSense as my router. Both the router and sats have a IP reservation within PFSense based on their MAC addresses. Funny thing is I can ping both the RBR and RBS no problem and I'm actually using the WiFi right now, just the management interface is totally inaccessible . Using Netanalyzer I did a port scan from 0-99999 and the RBR & RBS's have zero open ports. I didn't want to do a factory reset as I thought I read another user who had no success even after a factory reset and didn't want to waste my time. I've owned over 10 different routers and even have flashed custom firmware on my routers and I can't believe Netgear's lack of QC.
Thanks again for your response
PS- I'm also very concerned that at least I have working internet & WiFi now, If I factory reset and can't get into the interface I'm really screwed, I'll have no WiFi and no way to configure anything. Right now even the Orbi app can't connect to RBS or RBR. And yes I previously registered my Orbis in the app and was using it fine prior to the upgrade
One reason maybe that the Orbi app is recentlly updated and no longer supporting older Orib FW, i.e. v3. v3 FW was superseded 3 years ago.
If you do a factory reset, do that while the RBR is disconnected from your firewall appiance device.
I just did this on my Orbi system yesterday.
You can set it up manually from scratch while in router mode, then when you get it and the RBS setup, then configure AP mode on it. I recommend using the attached PDF as the process for AP mode.
Any progress on this?
Rxich wrote:
I followed the instructions and had to manually update after looking for auto updates for 3 days and got nothing. Did the sats first, then the router..They came back up fine and I have internet, but no management interface at all. I have rebooted, no luck. I have power cycled, no luck. I can ping the router and a port scan of ports 0- 99999 shows no open ports. Wifi and internet are working tho.
My orbi system is in AP mode. I might be able to telnet in and fix it, but Netgear disabled telnet, because I guess we don't actually own these products?
I am in awe that 2 YEARS AGO this problem was discovered, and today it is still an issue. Unreal, I'm done with Netgear. And the best is they want to charge me for support. If they can't handle firmware updates, I should trust them to troubleshoot issues?
Anyway someone mentioned that Netgear pushed an update to their routers to fix it, but no way in hell am I paying for that. Are there any community members who figured out the fix? And sorry for the rant but this is just unreal.
I should have NEVER updated
Thanks for asking. I know I can factory reset but I am frightened because right now I have working wifi, but If I reset and still can't get at the management interface I'm screwed. I work from home so connectivity is crucial.
Can you please share your vast experience, has a factory reset helped people in my situation? Do you feel like it's a 50/50 shot or does it work in the majority of cases?
Thank You and Netgear needs to put you on the payroll
In most cases resetting everything will and does get things going again and yes, if you factory reset, and setup from scratch as seen here the the PDF file:
Using a wired PC and web browser, you should re-gain the RBR and RBS management pages.
I recommend taking time out side of work and when you have time to do this. I've give an hour of free time to be sure.
Bring the RBS to same room or near the RBR, say 15-20 feet distances from the RBR to ensure that all will be connected before and during the factory reset and setup from scratch. I made specific notes on doing this and watch to do and look for after you trigger a factory reset, along with wait for the RBS to auto connect to the RBRs default SSID before you begin to walk thru the setup routine. Helps ensure that the setup routine finds the RBS and gets them setup as well.
Be sure to write down all importance information you need during the setup routine.
If your not fully comfortable is doing this, you might find a friend, neighbor or family member to help you out with this.
