I updated my RBR750 router and the RBS750 Satellites a few days ago however one Satellite I have is showing as disconnected on the web UI. I have reset it and removed it from the Attached Devices page then tried syncing it again but it will not do a dang thing and I don’t know what else to try? Could someone please help me out?

Just linking myself to this conversation. I'm the other poster Furry has been working with today after FW. 7.2.7.15 fails to install on my RBS750 and yet changes the Model Name to RBS750QV in the web interface in my photo above.

I've made NG aware of this. I guess for now, use the system with prior working version of FW. Blackdogaudio For the one RBS that didn't seem to update, can you use the system with out that RBS is is that needed? May need to possiblty downgrade the system back to prior working version of FW. JasGr81 I'll see what NG needs from you both, debug logs maybe needed. Please be patient.

Roger that... FW 7.2.6.31 is working just fine on my RBK752.

Well, could do this, if you do need the RBS to work correctly, Can use the RBS web pages to downgrade back to last working version of FW or v.21 which is most stable, after all RBS are downgrade, down grade the RBR using it's web page lastly. After the system is back to ready, you'll need to factory reset the system and setup from scratch. I found this PDF process to work the best: https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2356834/highlight/true#M52575 NG will need to take a look into this and find out what's going on with this being seen on the RBR and RBS when FW is updated to the system. JasGr81 wrote:Yea everything was working perfect until I did the update and now instead of having 4 RBS750 Satellites and one RBR750 Router I have 2 RBS750QV Satellites and 2 RBS750 Satellites? Little weird!

Did you update the RBS first using it's web page then the RBR lastly? Does the RBS appear in the RBRs web page under administration/FW update and checking for new version of FW? How about factory reset the RBR as well? I'd follow this PDF process: https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985

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32 Replies

FURRYe38
Guru
Mar 05, 2025
Did you update the RBS first using it's web page then the RBR lastly?

Does the RBS appear in the RBRs web page under administration/FW update and checking for new version of FW?

How about factory reset the RBR as well?

I'd follow this PDF process:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
JasGr81
Aspirant
Mar 05, 2025
Man I honestly don’t even know if I updated it first. I’ll be home again shortly and I’ll let you know more. If I factory reset the RBR I’ll have to manually reconnect all my devices won’t I?
- FURRYe38
  Guru
  Mar 05, 2025
  If you use same SSID name and PW, devices will re-connect on there own.
  
  Possible the RBS FW level if not updated first before the RBR is, could cause this...
  - JasGr81
    Aspirant
    Mar 05, 2025
    So the update page is showing the Router with V7.2.6.31 Firmware then it shows three of my RBS Satellites have V7.2.7.15 Firmware. Then the other RBS isn’t even showing up on the update page. Also one of the satellites says Update Failed. But that Satellite is showing up on the Firmware update page.
- FURRYe38
  Guru
  Mar 05, 2025
  How was the system updated?
  Did you use the UPDATE ALL button or did you manually update the RBS first then RBR lasly using there web pages to send the FW update files with a web browser?
  
  Someting in the updating process is messing up the RBS750 during the FW update process or end result. Not sure what is causing this. This is a first.
  
  JasGr81 wrote:
  Man I honestly don’t even know if I updated it first. I’ll be home again shortly and I’ll let you know more. If I factory reset the RBR I’ll have to manually reconnect all my devices won’t I?

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RBS750 & RBR750