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HoraceChan's avatar
HoraceChan
Aspirant
Mar 22, 2022

RBS850 out of sync backhaul

Hello All, i recently bought a new RBS850 Satellite-2 below and connect to my current RBR/RBS Sat 1 mesh. However the backhaul status of the new RBS850 Sat-2 is always out of sync and no devices could connect to it. Moreover when i try to access its login page to see the status, i can go in but it is always looping without and status return to my browser. Anyone could help me with my problem please? the firmware version is v4.6.3.16 across them. thanks a lot!

 

Check for new version from the Internet.Check
Status:
  Model Name Device Name Current Firmware Version Status
RouterRBR850RBR850V4.6.3.16No New Firmware Available
SatelliteRBS850Orbi Satellite-1V4.6.3.16No New Firmware Available
SatelliteRBS850Orbi Satellite-2V4.6.3.16No New Firmware Available
UpdateAll
 

8 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 22, 2022

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

     

    Try connecting the one RBS to the back of the RBR via ethernet cable and see. Turn off the other working RBS. 

     

    You might review this as well:

    https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-v4-6-7-13-Official-Release/m-p/2202301/highlight/true#M29425

    • HoraceChan's avatar
      HoraceChan
      Aspirant
      Mar 22, 2022

      Thanks a lot for quick response and much appreciated FURRYe38.

       

      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

      HC> Not sure

      What is the size of your home? Sq Ft?

      HC> 1000 sq feet. 4 rooms with thick concrete walls
      What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.

      HC>Now it is 10 feet. I tried to put it in a number of places within my home but still failed. i.e. backhaul status out of sync and no device can connect except via ethernet directly
      https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

       

      Try connecting the one RBS to the back of the RBR via ethernet cable and see. Turn off the other working RBS. 

      HC>Will try tomorrow.

       

      The ORBI mobile app shows it as "green" but no device connected to it. Again is this new one faulty as i login its admin page but always looping for status update?

       

      Should i try to upgrade the firmware of all ORBI first? but if i cannot access the new one how can i upgrade its firmware?

       

      Thanks again!

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Mar 22, 2022

        IF you can get the RBS connected to the RBR via ethernet, update the RBS using its' web page. Update the other RBS as well. If you can get the RBS updated with FW, then update the RBR lastly.