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Forum Discussion
Solved
RBS860 Disconnected
Hi All,
I have an RBR860 and an RBS860 that had been working fine. Router was using firmware 7.2.3.12 and just did an update to 7.2.4.5. After the update the Satellite went to disconnected. Tried rebooting several times, it would always end with the solid blue light on for over a minute indicating it synced, yet both the app and the orbilogin.net continued to show disconnected. I did a reset for the Satellite, tried syncing, still no luck. I finally did a factory reset on both the satellite and router, brought them up and was able to sync them, but soon after it looks like the router updated again to 7.2.4.5 and the satellite is disconnected again. Any ideas? Thanks in advance.
Greg
So I reset the router, but upon booting up it automatically checked for an update and updated. I downloaded the old version and did a manual update so I was back on 7.2.3.12 then quickly disabled the auto update. I then did the sync with the satellite and it sync'ed up without any problems. I then checked the firmware on the satellite and it was already at the newer 7.2.4.5. I am too chicken to try updating the router to 7.2.4.5 since the satellite is currently syncing up.
Two things I have noticed. My device list in the Orbi App doesn't load, keeps saying try later.
Another strange thing is that my TV that is in the room with the satellite wouldn't accept the wifi password, so as a last result I tried using the password on the label on the bottom of the satellite and it logged right in to the network. Never had this happen before, but it's my only device currently connected to the satellite. Any ideas on this?
Thanks!
10 Replies
Please update the RBS first to newer versions of FW, then follow up with the RBR update lastly.
Thanks Furry, but how would I actually do that? I did download the updated satellite firmware zip file, but since it's disconnected I can't manually update. Any help would be greatly appreciated.
Will the RBS sync up any if ethernet connected to the back of the RBR? If it can you could use it's IP address it gets here from the RBR to log into the RBS web page and sent the FW file directly to the RBS.
IF not, you'll need to down grade the RBR to what you had loaded to get the RBS to sync up, then quickly update the RBS to most current version, then update the RBR lastly.
