NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Samsung TV cant join Orbi Wifi
Orbi RBR750, 2 satellites (1 of them inches away from the TV)
Firmware V4.6.9.11_2.3.5
While I did see other posts about this, they seem to be over 1 year old...
The Samsung TV can join other wfi networks, phone hotspots etc.
Every time I try to the Orbi it seems to accept the password but never connect/or get an IP.
I have tried manually assigning the IP and DNS but I still cannot...
In September 2022 is there no fix or work around for this?!?!
Please advise
I was finally able to connect.
Used the normal password with special characters, connecting to the satellite.
After I setup the static IP and configured it, I got the same error. I left the room and forgot to write down the error message. I returned and setup the same static IP and worked this time!
I restarted the TV a bunch of times, rescanned the wifi etc and seem to stay on and work with the static IP.
15 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡Turn OFF the RBS temporarily and see if the TV will connect to the RBR...
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
What security mode is set on the RBR? WPA2 and AES is recommended.
Contact the TV mfr for help and support information regarding there product.
Please note I previously used a Netgear Nighthawk router on the TV hasnt had a single issue for years.
Xfinity, Motorola MB7621.
About 25 feet from the Router to the Satellite. Attached Devices Backhaul Status shows Good.
A couple(2) of other devices in the same room farther away from satellite the than the TV connect with no issues.
I have tried to move the satellite closer and farther and it still couldnt connect.
channels are on Auto and 5Ghz was on 48. Wifi channel scanner showed 4 with the least ussed.I have tried disabling the ax mode for both.
yes using WPA2 and AES.
I will try to unplug the satellite and connect to the router tonight.
Thanks
Davidrouteracc wrote:
The Samsung TV can join other wfi networks, phone hotspots etc.
Every time I try to the Orbi it seems to accept the password but never connect/or get an IP.
I have tried manually assigning the IP and DNS but I still cannot
Which specific model of Samsung TV?
Are there any special characters or spaces in the WiFi password? (I find the process of entering things on a TV interface frustrating.)
Please describe manually assigning in more detail. (on the TV itself? using the router LAN Setup table?)
So, "nothing happens" on the TV setup when the connection attempt is made? (no error message, no confirmation, just "nothing"?)
un65ks800dfxza
yes there are special characters. I did setup a hotspot from the phone with same password and the TV was able to connect to the hotspot.
I manually assigned an high IP to the TV. I do have a bunch of other IP reservations for other devices.
Sadly the TV just gives a very generic could not connect error.
For now plugging an ethernet cable from the satellite to the TV does work, but ideally I would want to use the wifi or at least know why it doesnt work.
Can you try using a tempoary generic Password on the Orbi system just to see if the TV connects? Try password123. Change this back to your normal PW.
