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Forum Discussion
The RBS will not go to solid white
I'm having the same problem, only to add frustration, the RBS will not go to solid white, after reset connected to computer via ethernet with RBR turned off, it flashes white for a while, and then glows solid pink. I've done all variables of the reset process. At one point earlier I was actually inside the RBS and tried to update, but it said update failed! I used downloaded firmware file
RBS750-V7.2.8.5.chk. Any ideas would be very appreciated, I don't just want to throw out my two satellites!
5 Replies
There was a set of orbis that had a rbs350 with them. there's also the RBS760. I'd be curious to ensure you had the correct model for the update. While you're logged into it, check the version you're on and post it here.
Also, what firmware version is the router on?
Hello all, thanks for responding. The RBR and RBS750 is the correct model. I received an email from Netgear notifying of the need for an update: "Our records indicate that your Orbi AX4200 WiFi 6 High-Performance Router(RBR750) has an older firmware version installed that might prevent your device from auto-updating." And yes, I did make the seemingly fatal error of updating the router first. I'm attaching a pic of the router info. The "solid white" mentioned above was from another help page.
Sorry, can't seem to load jpg, here's the info:
Router Information Hardware Version RBR750 Firmware Version V7.2.8.5_5.1.21 GUI Language Version V3.0.3.12_2.1.30.3 Protection Engine Version 2.2.214.4/1.0.0.2049 Operation Mode Router LAN Port MAC Address C8:9E:43:C8:A4:BE IP Address 192.168.1.1 DHCP On
Page 11 of the User Manual does not show the satellite ever showing solid white.
https://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf
Magenta (i.e. "pink") means that it did not sync with the router.
Unfortunately it didn't have a happy ending and returned it for a full refund.
(ironically, I just had the house CAT6a'ed today to help with a wired backhaul)
