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jogovaer's avatar
jogovaer
Initiate
Aug 15, 2022
Solved

Update RBR850 gives “firmware check error

When I want to update my router via the orbi app I always get the message that there is a problem checking firmware update. How can I solve this?

Beside this I find it rare that my satellites have never a device connected even when they’re a lot closer than the base station. Is this normal?
  • Firmware version: V4.6.3.16
    I did not try to update via the browser. I will try to do this
    Thanks for the advice

2 Replies


  • jogovaer wrote:
    When I want to update my router via the orbi app I always get the message that there is a problem checking firmware update. How can I solve this?---Have you tried updating through the browser? 
    Or  manually? 
    What firmware version are you on? 

    Beside this I find it rare that my satellites have never a device connected even when they’re a lot closer than the base station. Is this normal?----Depends. Its the device itself (phone/tablet/etc) that actually does the roaming. But the app doesn't always do the best job of showing what its connected to. Have you logged in through the browser and compared it online?

     

    • jogovaer's avatar
      jogovaer
      Initiate
      Firmware version: V4.6.3.16
      I did not try to update via the browser. I will try to do this
      Thanks for the advice