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Forum Discussion
Sean7777
Aug 11, 2022Aspirant
Why does my orbi 750 keep dropping my ISP internet connection?
I have the orby 750 router and two satellites. Lately it seems that in the past two weeks, I am periodically experiencing the Internet dropping from my Orbi network. I do not understand why this is occurring. The only way to get it back is to power cycle the Orby router. I have double checked that my cable modem from my ISP is in working order and has always checked out to just fine. The one unique thing about my situation is that I also have a secondary Wi-Fi network (Apple Time Capsule) connected via ethernet to the cable modem and this secondary network has remained incredibly stable. The Orbi network is connected to the ISP cable modem box with an ethernet cable as well. Both systems have been working flawlessly, up until this past week when the Orby router started dropping randomly the Internet connection. According to my advanced settings, all Orbi satellites and router are on the latest software (v4.6.8.2) and my guest wifi is disabled. Does anybody know what might be causing the Orbi 750 router to drop the Internet connection randomly?
4 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Does the front LED turn on PINK on the RBR when this happens?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using?
Any Wifi Neighbors near by? If so, how many?Something to try:
- Sean7777Aspirant
The ISP cable modem is a Sagemcom F@st3896UM.
Yes, the router's light changes to a solid magenta color when this happens.
Home is a two story 2500 square foot home. Router 750R is right next to our cable modem and is connected via an ethernet cable. Satellites are at least 30 feet apart. Have not any issues with them connecting to the router as my home is wood construction.
Using both 2.4 and 5.0 ghz channels. Not many neighbors nearby...so I only see one network within range of my computer.
Sean7777 wrote:
The ISP cable modem is a Sagemcom F@st3896UM.
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopYes, the router's light changes to a solid magenta color when this happens.
Home is a two story 2500 square foot home.
For this size of home having two RBS deployed maybe too much wifi:
Try turning down the power output of the RBRs wifi radios from 100% to 25% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
Router 750R is right next to our cable modem and is connected via an ethernet cable.
The RBR maybe too close to the modem. Try 6 feet from the modem .
Satellites are at least 30 feet apart. Have not any issues with them connecting to the router as my home is wood construction.
Using both 2.4 and 5.0 ghz channels. Not many neighbors nearby...so I only see one network within range of my computer.
- Sean7777Aspirant
Thank you for the suggestions! I will look into them and see if get any better performance!