NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
771 mesh router and satellite - no seamless transitions
I have the 77X mesh router and satellites, and whenever I move from upstairs (where the main router is) to ground floor (satellite location), my phone ‘s wifi disconnects and takes a long time to reconnect (I often just forget the network and reconnect with password, otherwise it takes more than 5 mins). I have the latest firmware and this issue has existed for a long time and was hoping that latest firmware would fix it permanently, but so far no luck.
I never had this issue with an older wifi 5 mesh from Orbi, but this wifi 7 mesh has been consistently VERY unreliable.
7 Replies
Which phone platform are you using? Apple or Android?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Is IPv6 Enabled or disabled?
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home: NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Try disabling the following and see: Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.
Are the new router and satellites in the same locations as the previous system?
Please confirm that the firmware version is 10.5.20.10.
https://kb.netgear.com/000070524/
Do you have any other mobile devices that can be used to test their ability to switch between units?
Yes, same locations. Yes, that’s the firmware version that I have. Yes, happens with other mobile phones.
How big is the home? How many satellites? How many levels?
Could be that the phones built in roaming protocol doesn't call for them to switch to a stronger signal yet. If the older AC tech didn't broadcast as far, they might not roam as often with a newer/faster system.
iPhone 15 Pro
