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Adding 2nd satellite works for about a day, then 2nd satellite shows as "disconnected"
Mesh works with router & one satellite. Adding 2nd satellite works for about a day, then 2nd satellite shows as "disconnected", and Chromebook cannot connect with "DHCP Lookup Failure" error.
Currently running just one satellite, will try adding 2nd satellite again in a few days
When you factory reset, it's best to FR both RBR and RBS to ensure getting all units into a clean state.
Sounds like it's working now. Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
42 Replies
Does the front LED on the RBS or RBS show any indication of a PINK LED when this happens?
Does it show disconnected on the RBR web page and Orbi app?
How are the RBS connected to the RBR? Wired or Wireless?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰What channel configurations are currently set on the router?
Does swapping the RBS around with each other make the problem follow the RBS or does the problem remain at the one remote location?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageHas a factory reset and setup from scratch been performed since last FW update?
Does the front LED on the RBS or RBS show any indication of a PINK LED when this happens?
Front LED on 970 is not lit up when it disconnectsDoes it show disconnected on the RBR web page and Orbi app?
Yes, 970 shows as disconnected in both placesHow are the RBS connected to the RBR? Wired or Wireless?
WiewlessWhat is the size of your home? Sq Ft?
~4,500 Sq Ft
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰~50 ft, ~2 rooms apart
What channel configurations are currently set on the router?
2.4 GHz Auto5 GHz 40Does swapping the RBS around with each other make the problem follow the RBS or does the problem remain at the one remote location?
Have not tried that, will try in a few days
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...All phones are set to Phone MAC, not randomized
Has a factory reset and setup from scratch been performed since last FW update?
Have factory reset the 970s, have not factory reset 971 routerOk, try the swap and see. If the problem still continues, factory reset both RBR and ALL RBS and setup from scratch:
Firmware 9.12.3.3 seems to keep satellites in daisy-chain mode most of the time 🙂
So it's working now?